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About the Role

BuildOps is hiring an experienced Implementation Project Manager to own end-to-end delivery of our most complex customer implementations. You will own the plan, the timeline, the communication, and the outcome, ensuring every internal resource is engaged at the right time and every stakeholder knows what's happening and what comes next. Success is measured by on-time go-lives, customer satisfaction, and rarely escalated projects.

Responsibilities

• Own the full implementation lifecycle from kickoff through go-live and handoff to Customer Success
• Define scope, milestones, success criteria, and governance with the customer and BuildOps leadership
• Maintain project timelines and dependencies in Salesforce
• Manage scope changes via formal change control and communicate updates proactively
• Serve as the primary point of contact for customer executives and project sponsors throughout implementation
• Facilitate recurring project meetings; distribute agendas, minutes, and action items within 24 hours
• Publish weekly status reports externally and submit semi-weekly early-risk surveys internally
• Produce gate check documentation at key milestones to capture decisions and sign-offs
• Surface risks early and build mitigation plans in Salesforce before issues become blockers
• Maintain an active risk log with owners and follow-up paths; review with leadership regularly
• Conduct post-project retrospectives and apply lessons to future engagements
• Coordinate across Sales, Implementation Managers, Data Analysts, Solutions Architects, Product/Engineering, and Customer Success
• Deliver complete handoff documentation to Customer Success or Support at project close
• Identify gaps in implementation playbooks and propose improvements with supporting rationale
• Contribute to internal templates and retrospectives

Requirements

• 5+ years of project management experience delivering enterprise SaaS implementations across multi-stakeholder, multi-workstream engagements
• Demonstrated ability to manage 4-12 concurrent active projects without losing rigor
• Comfortable owning executive-level customer relationships at the VP or C-level
• Proficiency in Salesforce or similar CRM
• Formal PM methodology background (PMP, PMI-ACP, or equivalent) preferred
• Strong written communication skills
• Bias toward proactive escalation
• Construction, field service, or B2B vertical SaaS experience preferred

Skills

• Project Management
• SaaS Implementation
• Salesforce
• Risk Management
• Stakeholder Communication
• Process Improvement

Location

• Los Angeles
• San Francisco
• Toronto
• Raleigh

Work Type

• Hybrid

Experience Level

• Experienced

Benefits

• Generous equity grant
• Comprehensive benefits package
• Flexible PTO
• Hybrid work schedules
• One-time work-from-home allowance
• Lunch provided for in-office days
• Company events and team-building activities
• Opportunities for growth and career advancement

About the Company

• BuildOps is the largest commercial trade platform in the country, transforming the multi-billion dollar commercial contracting industry.
• We are revolutionizing the industry, empowering the heroes who build and maintain our world's infrastructure.
• We recently achieved a $1 billion valuation and secured $127M in Series C funding, with over $275M raised to date.
• Our investors include Meritech Capital, BOND, SE Ventures, Next47, and industry leaders like the former CEO of Twitter and former President of Salesforce.
• Our investment is fueling aggressive growth and our commitment to equipping contractors with AI-driven tools to conquer chaos, boost efficiency, and skyrocket profitability.
• We are changing the game and doing the best work of our careers, making a difference for the backbone of our economy.
• We offer a fast-paced, collaborative, and dynamic work environment with opportunities for growth and career advancement.
• Join us to work with cutting-edge technology and innovative solutions, and be part of building something extraordinary.

Equal Opportunity

• BuildOps is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.
• BuildOps will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act pursuant to applicable local and state laws.