Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Property Supervisor directly supervises staff and oversees the operational, fiscal, compliance, and physical management of assigned buildings. This role requires an experienced leader and team-builder with excellent administrative and interpersonal skills, who is sensitive to residents’ needs and can inspire teamwork.

Responsibilities

• Supervise staff to ensure compliance with occupancy regulations, fair housing laws, and organizational policies
• Develop, monitor, and maintain annual site budget and capital improvement plans for each project
• Review and submit all financial/occupancy, monthly, quarterly, and annual reports on time
• Develop, implement, and enforce lease agreement/house rules, tiered rent increase, fair housing law, local ordinance, resident selection criteria and affirmative marketing plan
• Coordinate with Asset Management, Housing Development and Resident Services on rehab, new construction, and relocation projects
• Lead marketing and oversee lease-up of new or existing properties
• Work collaboratively with Facilities Manager, Property Managers, and Maintenance Supervisor to develop, implement, and maintain programs addressing building safety, cleanliness, and preventative maintenance
• Train, supervise, and oversee the work of staff supervised in job responsibilities and duties, organizational policies and procedures, and safe work practices
• Assist Director of Property Management in developing and implementing training systems such as change of Tax Credit and HUD policy, re-certification process, Yardi Voyage and fair housing knowledge
• Work closely with Director of Property Management in decision making on portfolio operational performance and standard
• Participate in bi-monthly safety meeting, HUD industry meeting and other Property Management Department regular meetings
• De-escalate and mediate resident grievances in a timely and professional manner
• Conduct regular site visits and attend resident meetings if needed
• Coordinate interview and selection process for on-site staff and address personnel management issues
• Prepare and submit management and financial/occupancy reports to funders or regulatory agencies
• Audit end of month reports at Yardi system and prepare quarterly variance reports for each property
• Meet with Resident Services Supervisor monthly to review resident issues and potential legal cases
• Monitor rent roll, receivables, and approve invoices
• Oversee outreach efforts to open wait list and fill vacancies in accordance with Property Management Department’s Performance Standard
• Participate in legal proceedings such as evictions or resident disputes
• Host portfolio meeting in a regular basis
• Respond to building emergencies as necessary (by phone)
• Represent organization with residents
• Recruit, interview, and hire for vacancies in directly supervised positions
• Write performance reviews and develop annual work goals for staff supervised
• Ensure staff know and follow safe work practices and policies
• Develop performance tracking systems for properties assigned
• Maintain ongoing communications with Compliance Manager, Property Managers, and Assistant Property Managers regarding compliance issues
• Provide Director of Property Management with overall reporting on the compliance, vacancy, and financial status of assigned portfolio
• Embody organization values (respect & compassion, empowerment, teamwork)
• Contribute to a safe and pleasant work environment
• Follow policies and procedures, including safe work practices
• Other duties as assigned

Requirements

• Four (4) years experience in affordable residential Property Management
• Five (5) years supervisory experience and a solid understanding of personnel management
• Extensive experience developing, monitoring, and reporting on budgets
• Excellent organizational, administrative, financial, and communication skills (written and verbal)
• Experience in managing low income/affordable residential property
• Knowledge of HUD, HCD, SF Housing Authority, SF Mayor’s Office of Housing and Community Development (MOHCD), TCAC, and other guidelines/programs and unit-based subsidies
• Demonstrated experience with low-income populations
• Proficient in Microsoft Word, Excel, and Property Management Software
• Familiarity with the neighborhood of the portfolio
• Experience working in the nonprofit sector
• Certified Occupancy Specialist (COS)
• Tax Credit Specialist (TCS)
• Public Housing management experience
• Asset Management/Compliance Management/Facility Management experience
• Experience in managing commercial properties
• Bilingual in Chinese/Spanish/English

Skills

• Strong interpersonal and supervisory skills
• Familiarity with affordable housing management principles, including funding and regulatory requirements, landlord/tenant law, and fair housing regulations
• Sensitivity to challenges facing low-income and monolingual residents
• Ability to respond to building emergencies 7 days a week, 24 hours a day (by phone)
• Excellent communication skills, both verbal and written
• Budget preparation and analysis skills
• Ability to manage conflict and stressful situations
• Capacity to work independently and exercise own judgment in problem-solving
• High level of motivation, initiative and flexibility
• Ability to work with people of diverse social and ethnic backgrounds

Location

• San Francisco neighborhoods

Work Type

• Full-time
• Regular
• On-call 24-hrs. daily for emergencies

Experience Level

• 4 years experience in affordable residential Property Management
• 5 years supervisory experience

Salary/Compensations

• $117,479 - $123,662 annually

Benefits

• Comprehensive benefits

About the Company

• A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community.
• Own and/or manage approximately 38 affordable housing buildings serving over 5,000 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco’s Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods.
• Also build housing, develop grassroots leadership, and engage low-income residents and youth.
• Employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion.
• Serves a diverse population and is committed to hiring practices that provide culturally competent services.
• Encourage people of color to apply.

Equal Opportunity

• Chinatown Community Development Center (CCDC) is an equal opportunity employer.
• Committed to building a diverse and inclusive workplace and does not discriminate on the basis of race (includes hairstyle and hair texture), color, religion (includes dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding or related medical condition and reproductive health decision making), national origin (includes language restrictions), ancestry, citizenship, disability, medical condition (cancer or genetic characteristic), genetic information or characteristic, marital status, sexual orientation, gender identity or expression, veteran or military status, or participation in an EEO protected activity or any other characteristic protected by federal, state, or local law.
• All final candidates will undergo a background check. For certain positions this will include a fingerprint check.
• Qualified applicants with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.