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About the Role

Datadog's Technical Solutions team acts as in-house product experts, driving global growth by educating potential clients and ensuring customer success. As a Technical Account Manager (TAM), you will provide hands-on technical services to key customers, offering support, guidance, and best practices for Datadog's product suite. You will be recognized as a trusted advisor on how IT Operations translates to business value.

Responsibilities

Advise on technical support and product adoption for customers throughout pre-sales, post-sales, and renewal processes.
Regularly analyze customer IT Operations environments and provide recommendations to maximize Datadog's value.
Act as the customer's advocate by understanding their goals and use cases, suggesting process changes, product adoption, configuration, and additional features.
Participate in and prepare for Monthly and Quarterly Business Reviews with customers.
Collaborate with Datadog's product management, engineering, and technical services teams to identify new features and products.
Continuously evolve best practices for technical product adoption and customer success.

Requirements

Possess a solid technical foundation and hands-on experience in IT Operations.
Demonstrate hands-on experience with AWS, Azure, or GCP.
Be comfortable with scripting languages such as Python, Javascript, Ruby, Perl, Go, PHP, or Chef/Puppet.
Be skilled in using CI/CD tools like Jenkins or Gitlab.
Have knowledge of containerization tools such as Docker, Kubernetes, or Rancher.
Be able to sit for up to 4 hours and travel to and from client sites.
Be able to travel up to 30% of the time via auto, train, or air.
Have previous experience working as a TAM supporting mid-market and/or Enterprise customers in the cloud space.
Have experience using Datadog and/or other cloud monitoring tools.

Skills

IT Operations
AWS
Azure
GCP
Python
Javascript
Ruby
Perl
Go
PHP
Chef
Puppet
CI/CD
Jenkins
Gitlab
Docker
Kubernetes
Rancher
Datadog
Cloud monitoring tools

Location

Hybrid

Work Type

Hybrid

Experience Level

Mid-market and/or Enterprise customer support experience
Cloud space experience

Benefits

Best-in-breed onboarding
Generous global benefits
Intra-departmental mentor and buddy program
New hire stock equity (RSUs)
Employee stock purchase plan (ESPP)
Continuous professional development
Product training
Career pathing
Inclusive company culture
Community Guilds
Inclusion Talks

About the Company

Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale.
It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers.
Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence.
Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.

Equal Opportunity

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.