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About the Role

The Technical Solutions team enables Datadog's global growth by educating potential customers, satisfying existing customers, and ensuring their success. As a Technical Account Manager (TAM), you will provide ongoing, in-depth technical services to large-scale customers by supporting, implementing, and guiding them on Datadog's comprehensive products and features. TAMs are experts in translating IT operations into business value and are highly regarded as trusted advisors.

Responsibilities

Provide technical support and product adoption advice to customers throughout the presales, postsales, and renewal processes.
Regularly analyze customer IT operational environments and propose strategies to maximize Datadog's value.
Understand customer goals and use cases, and recommend process changes, product adoption, configurations, or additional features to meet their requirements.
Mentor and train customer champions.
Participate in and prepare for monthly and quarterly business reviews with customers.
Collaborate with Datadog's product management, engineering, and technical services teams to identify new features and products.
Continuously evolve best practices for technical product adoption and customer success.

Requirements

Experience delivering technical and value-based presentations and demos in a presales/postsales environment.
Self-starter, technically proficient professional capable of understanding enterprise business requirements and articulating Datadog's value and technical details to executive-level stakeholders, technical experts, and everyone in between.
Hands-on experience with AWS, Azure, or GCP.
Scripting languages such as Python, Javascript, Ruby, Perl, Go, PHP, or Chef/Puppet.
CI/CD tools (e.g., Jenkins, Gitlab).
Containerization tools (Docker, Kubernetes, Rancher).

Skills

Technical Support
Product Adoption
IT Operations Analysis
Customer Relationship Management
Mentoring
Training
Product Management Collaboration
Engineering Collaboration
Technical Services Collaboration
Best Practices Development
Technical Presentations
Value-based Demonstrations
Executive Communication
AWS
Azure
GCP
Python
Javascript
Ruby
Perl
Go
PHP
Chef
Puppet
Jenkins
Gitlab
Docker
Kubernetes
Rancher
Java Development
Node.JS Development
.NET Development
SaaS Customer Support
Customer Facing Experience
SRE Experience
Large-scale System Operations

Location

Hybrid

Work Type

Hybrid

Experience Level

Mid-level
Senior-level

Benefits

Best-in-class onboarding
Continuous professional development, product training, and career pathing
New hire stock equity (RSUs) and Employee Stock Purchase Plan (ESPP)
Mentorship and buddy programs for internal networking
Inclusive company culture with opportunities to join community guilds
Comprehensive and generous health benefits
401K

About the Company

Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale.
It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers.
Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence.
Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.

Equal Opportunity

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Datadog endeavors to make our Careers Page accessible to all users.
If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form.
This form is for accommodation requests only and cannot be used to inquire about the status of applications.
Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice.
For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.