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About the Role

The Operations Lead is a member of the store leadership team, responsible for driving profitability and efficiency. This role involves working closely with Operations & Visual Managers to delegate tasks, provide feedback, and achieve optimal results supporting total store operations. Duties require constant movement throughout the store, including the sales floor and back of house, and taking initiative to maintain a clean, safe, and efficient environment.

Responsibilities

Lead and execute inventory management processes, focusing on accuracy and shrink reduction.
Investigate inventory accuracy issues and partner with the General Manager to address process or system gaps.
Manage key operational functions including shipment, receiving, processing, reverse transfers, sales floor recovery, replenishment, floor set updates, and supply management.
Champion strong visual standards for the sales floor.
Support a safe work environment and efficient operation through strong stockroom standards and processes.
Partner with Operations & Visual Managers to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities.
Leverage metrics to support business-driving strategies.
Move dynamically on the retail floor to assess and fulfill business, team, and guest needs.
Lead by example and inspire staff in daily operations and guest experience.
Directly oversee Operations Associates, including recruitment and talent development.
Use company performance tools to evaluate operations associates and provide feedback for growth.
Collaborate with Visual Lead and Sales & Service Lead to ensure cross-functional alignment and business execution.
Execute company-level operation-focused directives, projects, and initiatives.
Open and close the store in accordance with back of house standards.
Demonstrate a flexible approach to availability, including working a rotating roster across peak trading periods and weekends.

Requirements

2+ years of prior work experience in a client-centric, sales environment.
Proven leadership capabilities demonstrating excellent decision-making.
Values feedback, is receptive to receiving feedback, and eager to provide it.
Self-motivated with a desire to achieve results and excel individually and as a team.
Excellent interpersonal and written communication skills.
Aligns with and embodies ALO’s Guiding Principles.
Requires constant movement in and around all areas of the store.
Ability to lift, push, carry or otherwise move up to 10-15KG pounds.
Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder.
Ability to stand and move for an entire shift.
Consent to a VEVO check to verify the right to work in Australia where required.

Skills

Inventory management
Leadership
Decision making
Communication (interpersonal and written)
Business acumen
Visual merchandising
Operations management
Talent development
Performance management

Location

Onsite

Work Type

Full-time
Onsite

Experience Level

2+ years prior work experience

Salary/Compensations

Competitive salary
Monthly store incentives

Benefits

Generous ALO team discount
Complimentary ALO Wellness Club membership with unlimited access to on-demand yoga and fitness classes
Quarterly clothing allowance
Extensive career growth opportunities

About the Company

Mindful movement is at the core of ALO's mission, believing that mindful movement in the studio leads to better living and positively impacts individuals and their communities.
ALO is passionate about connecting with driven and skilled individuals invested in their development.
ALO is expanding across Australia.

Equal Opportunity

We value diversity and inclusion and are proud to champion a culture where everyone feels valued, supported, and celebrated.