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About the Role

As our IT Support Specialist, you will be part of the IT Engineering & Operations department, providing high-quality IT support to employees locally and remotely across multiple countries. You will ensure a smooth employee experience while maintaining reliability, compliance, and operational excellence across our workplace environment.

Responsibilities

• Provide local and remote IT support to employees through our ticketing system, remote sessions, and on-site assistance
• Troubleshoot and resolve incidents related to macOS devices, workplace applications, identity access, and collaboration tools
• Support onboarding, offboarding, and employee lifecycle processes
• Maintain and improve IT documentation and operational procedures
• Ensure devices and users remain compliant with company policies and standards
• Support endpoint management activities through MDM platforms
• Collaborate with the Solutions Engineering team to roll out new tools, standards, and improvements
• Participate in operational projects and continuous service improvement initiatives
• Escalate and coordinate complex issues with engineering teams when required
• Contribute to maintaining inventory accuracy and asset lifecycle management

Requirements

• Strong experience supporting macOS environments
• Mac Troubleshooting experience
• Good understanding of identity management and endpoint management concepts
• Experience with MDM solutions (Addigy, Jamf, Intune, or similar)
• Experience working with some of the tools like Slack, Google Workspace, Passwords manager, Britella, Snipe-IT or other assets managers
• Customer-oriented mindset with structured troubleshooting methodology
• Experience working with ticketing systems and IT service processes (ITIL knowledge is a plus)
• Basic scripting knowledge is appreciated
• Strong communication and collaboration skills
• Fluent English; German is a plus

Skills

• macOS support
• Mac troubleshooting
• Identity management
• Endpoint management
• MDM solutions
• Slack
• Google Workspace
• Password manager
• Britella
• Snipe-IT
• Ticketing systems
• IT service processes
• ITIL
• Scripting
• Communication
• Collaboration

Location

• Berlin

Work Type

• Hybrid

Experience Level

• 2–5 years of experience in IT Support, Workplace IT, or IT Operations

Benefits

• Appealing discount on all of their products
• 28 days of paid time off per year plus up to 5 days off between Christmas and New Year
• Urban Sports Club membership
• Swapfiets bike rental or a subsidy for the Deutschlandticket
• Various discounts of up to more than 50 percent on attractive brands
• Real ownership and plenty of room for new initiatives
• Opportunity to contribute expertise and implement ideas
• Inviting office spaces with access to organic teas and superfoods

About the Company

• Sunday Natural emerged from a long-standing passion and research in the fields of health, healing, and personal growth.
• The lack of natural, high-quality products on the market was the original motivation for founding Sunday Natural in 2013.
• They aim to produce products that are as natural as possible, absolutely pure, free from any additives, and of the highest quality.
• In a strategic partnership with CVC, Sunday Natural is now one of Germany's most renowned quality manufacturers, with its own research and development department in Berlin.
• For the continuous improvement of their products, they collaborate with selected research institutes, scientists, therapists, farmers, and professional associations.
• They take their ecological responsibility very seriously, with the majority of their product range being vegan.
• They take an innovative approach to packaging, with most products packaged in glass, making them almost entirely recyclable.
• Their diverse team in Berlin consists of over 350 employees from more than 45 nationalities and continues to grow at a sustainable pace.
• Their goal is to foster a collaborative, supportive, and inclusive work environment with a diverse group of motivated, talented, and visionary team members.

Equal Opportunity

• We highly value equality of opportunity and inclusivity, and we would like to particularly encourage women and candidates from under-represented backgrounds to apply, even if you don’t match with 100% of the requirements.