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About the Role

This role plays a critical part in protecting company assets while delivering empathetic, high-quality service to clients experiencing financial challenges. This is a fully remote opportunity within a highly collaborative, tech-forward environment that leverages modern tools, including internal AI systems, to drive efficiency and innovation.

Responsibilities

• Manage and resolve cases related to fraud, AML, and delinquent accounts while ensuring compliance with internal policies and regulatory requirements
• Work directly with delinquent clients, delivering empathetic solutions while minimizing financial risk
• Handle inbound and outbound communications with commercial and consumer clients, accurately document all interactions
• Partner with teams across Fraud, AML, Account Operations, and Regulatory Operations to drive case resolution
• Identify opportunities to improve workflows and enhance operational efficiency
• Support accurate and timely processing of write-offs

Requirements

• 1–2 years of client-facing collections experience
• Exposure to fraud and/or AML (required)
• Bilingual (French/English), strong verbal and written communication skills
• Proven ability to handle difficult client conversations, strong de-escalation skills
• Comfortable working across multiple tools and systems simultaneously, e.g., Five9, AI tools

Skills

• Fraud resolution
• AML
• Collections
• Client communication
• De-escalation
• Five9
• AI tools

Location

• 100% Remote

Work Type

• Contract
• Remote

Experience Level

• 1-2 years

Salary/Compensations

• $24 - $26/hr

About the Company

• We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

Equal Opportunity

• The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
• Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.