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About the Role

The Senior Facilities Manager - Income Properties Oversight provides oversight of the physical condition, operational readiness, and vendor performance across a portfolio of income-producing commercial properties. This role ensures property operations meet the Bank’s standards for safety, regulatory compliance, and service delivery, acting as a key point of contact for facility-related matters.

Responsibilities

• Oversees maintenance and repairs efforts toward the functionality of Bank facilities to deliver timely and effective solutions.
• Manages preventative maintenance activities and schedules to minimize disruption in business operations.
• Performs site visits and facilities inspections, ensures ADA/code compliance, and mitigates operation or reputational risk.
• Provides reports and develops effective asset management strategies.
• Partners with third-party property management firms on execution of projects including major works, renovations, capital improvements, relocations, acquisitions, and other special initiatives.
• Manages emergency preparedness plans, weather events, and business continuity impacts.
• Promotes service consistency through asset strategies tailored for income-producing sites.
• Provides guidance and expertise to all activities, leading on facility projects and serving as a resource on complex matters.
• Develops relationships with tenants, internal teams, third-party property managers, and vendors to foster trust, enhance service delivery, and drive resolution.
• Acts as a liaison between internal departments and external partners to ensure facility-related matters are addressed with professionalism and urgency.
• Monitors internal service level standards and key performance indicator metrics.
• Proposes and implements solutions to address any service or performance deficiencies.
• Provides hands-on oversight of vendor scopes, service delivery, and contract performance.
• Conducts technical reviews of repair proposals, capital requests, and ongoing maintenance activities, with the ability to challenge pricing, validate scope accuracy, and recommend alternate solutions where appropriate.
• Ensures vendor activities align with lease obligations, code requirements, and strategic budget priorities.
• Manages vendors including effective work order communications, invoice management, performance & accountability monitoring, performance feedback, partnerships with internal procurement teams, and vendor procurement activities.
• Provides development and oversight of capital and expense budgets, including business case recommendations for proposed major expenditures or budget variances.
• Reports on budget performance and plan versus actual variations.
• Identifies cost savings and cost reduction opportunities.
• Manages third-party property management firms in operating owned properties that house tenants.
• Facilitates methods of measuring vendor performance.
• Ensures effective and appropriate tenant communications related to construction, maintenance, and repair activities.
• Partners with Property Admin team on lease actions and building management related issues.

Requirements

• Bachelor's Degree and 6 years of experience in Corporate Real Estate Facilities/Property Management OR High School Diploma or GED and 10 years of experience in Corporate Real Estate Facilities/Property Management.
• Ability to manage across a geographically dispersed portfolio, including 30% travel across time zones.

Skills

• Strong working knowledge of commercial building systems (HVAC, roofing, electrical, and plumbing)
• Ability to read technical scope
• Code compliance
• Real estate contracts
• Experience managing or auditing third-party vendors or property managers
• Experience performing site inspections, facilities condition assessments, and identifying code or compliance risks
• Familiarity with lease obligations, tenant relationships, and property operations
• Strong interpersonal, written, and verbal communication skills, with an ability to balance partnership with accountability
• Proficiency with CMMS platforms (ServiceChannel preferred)
• Proficiency with Microsoft Excel
• Proficiency with budgeting tools
• Experience managing multiple sites, or portfolios

Location

• California
• Oregon
• Nevada
• Arizona
• Los Angeles

Work Type

• Remote
• Hybrid

Experience Level

• Senior

Education Level

• Bachelor's Degree
• High School Diploma or GED

Salary/Compensations

• $90,205 - $130,000 (CA, AZ, NV, OR)
• $108,273 - $140,000 (Hybrid in Los Angeles, CA)

Benefits

• Competitive, thoughtfully designed and quality benefits program

About the Company

• First Citizens Bank