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About the Role

The Engine Technical Advisor is the primary contact for Clients, managing their needs for routine, minor unscheduled, and AOG events. This role utilizes Product Line Specialists to support customer events.

Responsibilities

• Set up preliminary scheduled inspections or major unscheduled events.
• Support a customer in AOG events.
• Develop and maintain client relationships through periodic contact.
• Grow and maintain relationships with regional service facilities, mobile repair teams, etc.
• Research logbooks and/or conduct visual inspections for new enrollments or existing contracts.
• Review and process invoices in AMS, meeting turn time goals.
• Handle maintenance event triage, assessing and ensuring each situation is handled appropriately.
• Act as the primary liaison between maintenance facilities, parts sourcing vendors, and the customer for events.
• Turn events over to the Product Line Specialist.
• Maintain a thorough understanding of current contracts, policies, and procedures.
• Perform other responsibilities as assigned by Technical Services Management.

Requirements

• Airframe and Powerplant ratings (or its equivalent) REQUIRED.
• Bachelor’s degree in aviation Field preferred.
• 10 years’ experience with corporate turbine-powered business aircraft (not commercial) preferred.
• Fluency in reading, writing and effective communication.
• Excellent Microsoft Excel, Word, and PowerPoint skills.
• Strong interpersonal skills.
• Ability to read and write articulately and analytically.
• Clear understanding of relevant technical skills.
• Ability to multi-task and work well under pressure.
• Well organized.
• Have or be able to obtain passport and perform international travel.

Skills

• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint
• Interpersonal skills
• Technical skills
• Organization
• Multi-tasking
• Working under pressure

Location

• Chicago

Work Type

• Full-time

Experience Level

• 10 years’ experience with corporate turbine-powered business aircraft preferred

Education Level

• Bachelor’s degree in aviation Field preferred

Salary/Compensations

• $90,000 to $105,000

Benefits

• Annual discretionary bonus plan
• Incentive or sales bonus plan
• Other forms of additional compensation
• Medical insurance
• Dental insurance
• Vision insurance
• Retirement savings programs

About the Company

• Founded in 1989 and headquartered in Chicago, Jet Support Services, Inc. (JSSI) is the largest independent provider of hourly cost maintenance programs for business aviation.
• JSSI delivers comprehensive coverage for engines, airframes, and auxiliary power units (APUs) across more than 300 different aircraft makes and models, helping owners and operators stabilize maintenance budgets, maximize aircraft availability, and protect asset value throughout the lifecycle of ownership.
• JSSI has built a portfolio of complementary business lines designed to simplify the economic and technical complexity of business aviation; these include Maintenance teams, Traxxall maintenance tracking software, Parts & Engines, Conklin aircraft cost and performance data, and Aviation Capital asset-based financing solutions.
• Together, these offerings support owners, operators, and maintenance providers with integrated tools spanning ownership and maintenance planning, execution, and financial management.
• With more than 6,500 aircraft supported through programs and software platforms, JSSI leverages its unique independence, unmatched scale, and data-driven insight to deliver customized solutions and support models aligned to the interests of each client — regardless of aircraft platform.
• JSSI is backed by leading institutional investors GTCR, Genstar Capital, and Blackstone.
• Learn more at jetsupport.com.

Equal Opportunity

• JSSI is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristic protected by law.