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About the Role
The Franchisee Support Analyst provides ongoing support to Tim Hortons franchisees, focusing on accounts receivable, collections, and cross-functional reporting on high-risk items.
Responsibilities
- Collect receivables due from franchisees
- Perform account reconciliations to assess billing accuracy
- Clear cash on account and allocate wire or cheque payments to open accounts
- Monitor and report on outstanding bad debt balances and high-risk items
- Communicate cross-functionally regarding receivable issues and restaurant closures
- Lead weekly calls with Field, Operations, and Finance teams to monitor large accounts
- Maintain franchisee relationships
- Update internal systems to ensure accurate restaurant status
- Communicate directly with restaurant owners regarding collection or billing issues
- Update daily trackers
- Coordinate between franchisees, Field representatives, and Finance departments
Requirements
- 2+ years of experience in franchise operations, finance, or accounts receivable
- University degree in finance, business, or a related field
- High proficiency in Microsoft Office (Excel and Outlook)
- Strong organizational skills and ability to manage competing priorities
- Ability to establish effective working relationships and develop recommendations
Skills
- Microsoft Excel
- Microsoft Outlook
- Smartsheet
- SAP
- Interpersonal communication
- Written and verbal communication
- Bilingualism
Work Type
- Full-time
- Onsite (5 days per week)
Experience Level
- 2+ years of experience
Education Level
- University degree in finance, business, or related field
Salary/Compensations
- $70,000 – $85,000 CAD
Benefits
- Annual discretionary bonus plan
- Comprehensive global paid parental leave program
- Free telemedicine
- Mental wellness support
About the Company
- One of the world's largest quick service restaurant companies
- Owner of Tim Hortons, Burger King, Popeyes, and Firehouse Subs
- Operates under the Restaurant Brands for Good framework
Equal Opportunity
- RBI is an equal opportunity and affirmative action employer
- Does not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status
- Accommodation is available for applicants with disabilities upon request