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About the Role

This internship offers exposure to clients as varied as concerts, professional sports teams, university athletics, and performing arts. You will develop operational and project management skills, gaining invaluable real-world experience in the live entertainment industry. The focus is on the day-to-day operational support aspects of our wide client base, ensuring quality support, product adoption, and results.

Responsibilities

Develop a client-centric mentality.
Gain exposure to the Salesforce CRM platform.
Understand client satisfaction and corporate metrics.
Learn about ethics, compliance, and business conduct pertaining to the industry.
Understand time management requirements when working with individuals or clients/teams.
Understand how large companies function and communicate.
Gain insight into budgeting for overtime and Travel/Entertainment.
Learn new Ticketmaster products and gain knowledge from staff in product adoption and training.
Monitor key product usage to assist in the creation of area best practices.
Shadow and assist at a client box office to understand venue inner operations.
Understand the needs of small & large clients and their differences/similarities.
Learn how to apply operational skills and tactics towards events and onsales.
Assist with checking client event submissions and event changes.
Develop and observe presentation skills.
Learn operational/metric tracking techniques.
Understand and assist in the execution of event onsales or reports for clients.
Understand the necessity of detailed product analytics.
Develop competencies in planning management.
Work with clients and staff to develop strong communication skills.
Provide major event support, including assisting with venue access control.
Become familiar with ticketing software programs.
Gain substantial knowledge into Access Control and reporting programs.
Develop planning, organizational, and time management skills.
Increase knowledge of computer skills and technology.
Develop team-based work competencies such as Accountability, Teamwork & Service Excellence.

Requirements

Currently enrolled in an accredited college, university or trade school.
Must be eligible for school credit (and able to supply a letter from sponsor/administrator upon request).
Must be 18 years or older and have junior standing or above.
Must be able to commit to a minimum internship schedule of 20 hours per week and a maximum of 25 hours per week.
Must have some availability to work evenings, weekends and holidays.
Must be detail-oriented.
Must be eager to learn and proactive with new tasks.
Must be able to always conduct yourself in a professional manner.
Must be able to learn and absorb at a fast pace.
High proficiency in MS Office, particularly Excel.
Proficient in leveraging AI tools for research, summarization, drafting, analysis, and workflow automation.

Skills

Salesforce CRM
MS Office
Excel
AI tools for research, summarization, drafting, analysis, and workflow automation
Planning management
Communication skills
Teamwork
Accountability
Service Excellence

Location

New York, NY
Atlanta, GA
Philadelphia, PA
Washington, D.C.

Work Type

Part Time
Internship

Experience Level

Internship

Education Level

College or University
Trade School

Salary/Compensations

$16.00 USD - $18.00 USD Hourly

Benefits

Generous vacation
Healthcare
Retirement benefits
Student loan repayment
Tuition reimbursement
Six months of paid caregiver leave for new parents including fostering
Perks like Roadie Babies helping new parents care for their babies on work trips
Access to free live events through our exclusive employee ticketing program

About the Company

Ticketmaster is the world’s largest ticket marketplace and the global market leader in live event ticketing products and services.
Ticketmaster processes 550 million tickets per year across 35+ different countries.
Live Nation Entertainment is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.
Our world-class teams specialize in all aspects of the live entertainment industry, from ground-breaking innovations in ticketing, global venue development and operations, concert promotion and production, sales and brand partnerships, and unparalleled artist management supported by professionals in all facets of corporate operations.

Equal Opportunity

Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability.
Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law.
Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.