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About the Role
As an Implementation / Launch Manager, you will be responsible for the successful and timely implementation of the Navan travel and expense platform with Enterprise customers. You will serve as the global project manager and technical contact, ensuring customers deploy the platform within 2-4 months. You will collaborate with customer project and IT teams, as well as executive leadership, to ensure a smooth and optimal implementation and onboarding experience. You will partner closely with Sales, Technical Integrations, Product & Engineering, Finance, and Support teams to meet and exceed customer goals in a fast-paced, dynamic culture.
Responsibilities
- Partner with Sales team to support new business acquisition through the preparation and presentation of custom implementation plans to prospective customers.
- Project manage global implementation projects from signature to go-live through to the hypercare phase.
- Develop project plans, coordinate deliverables, and ensure timely, high-quality deployments.
- Collaborate with Account Managers to develop trusted advisor relationships with customers, ensuring project plans align with business goals.
- Develop and maintain a deep understanding of the travel and expense product offering to train and enable program administrators and end users.
- Broaden relationships within accounts to ensure access to the Economic Buyer and multiple champions.
- Act as the ‘voice of the customer’ and provide internal feedback on product and technical improvements.
- Identify opportunities to streamline the implementation and onboarding process and share best practices.
- Travel to customer sites as required.
Requirements
- 3+ years of experience in Project Management, Customer Success/Account Management or related customer-facing position managing complex projects.
- Ability to think strategically, identify risks, problem solve, and effectively prioritize work in a fast-paced, rapidly changing environment.
- Experience managing enterprise implementations.
- Strong communication, time management, cross-functional collaboration, and presentation skills.
- Demonstrable track record of high performance and success.
- High energy, go-getter with fresh ideas who takes the initiative to get things done.
- Highly intelligent, passionate, driven, high EQ, coachable individuals.
- Willingness to travel for client visits.
- Preferred background in FinTech or corporate travel management.
- Preferred experience with MEDDPICC/Command of the Message.
Skills
- Project Management
- Customer Success
- Account Management
- Technical Integrations
- Product & Engineering
- Sales
- Finance
- Support
- Communication
- Time Management
- Cross-functional Collaboration
- Presentation Skills
- Strategic Thinking
- Risk Identification
- Problem Solving
- Prioritization
- FinTech
- Corporate Travel Management
- MEDDPICC
- Command of the Message
Location
- London
Work Type
- Full-time
Experience Level
- 3+ years
About the Company
- Fast paced and dynamic culture where change is the only constant.
- Passionate about what we do.
- Believe we can do just about anything.