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About the Role

Checkr is seeking a Senior IT Support Engineer for its San Francisco headquarters to ensure world-class technical support for employees and spaces. The ideal candidate thrives in a fast-paced environment, is an independent worker, and takes pride in their work. Experience providing exceptional technology support in a start-up and/or corporate environment, with comfort in enterprise networking, conference room technology, and computer troubleshooting, is preferred.

Responsibilities

Serve as the primary onsite support lead for the San Francisco office, ensuring the reliability and performance of all local IT infrastructure.
Lead or assist in the physical deployment and maintenance of hardware during planned projects and changes.
Provide in-person, high-level support for issues and serve as the main on-site point of contact for IT within the San Francisco office.
Maintain precise and up-to-date ticketing and project reports within IT systems.
Act as the final escalation point for complex and recurring incidents that cannot be resolved by junior support engineers.
Participate in an on-call rotation.
Perform advanced troubleshooting and in-depth diagnostics to identify the root cause of systemic issues.
Develop and implement permanent solutions or robust workarounds to restore service and prevent recurrence.
Lead Root Cause Analysis (RCA) efforts for critical incidents, documenting findings and proposing long-term corrective actions.
Create and maintain knowledge base articles detailing complex solutions, best practices, and troubleshooting guides.
Mentor and train junior support engineers to improve their technical skills.
Participate in Major Incident Management teams, providing expert-level technical support to resolve high-priority outages quickly.
Collaborate with engineering, development, and infrastructure teams to identify and resolve underlying service issues.
Proactively monitor system performance and trends to identify potential problems before they impact users.
Design, build, and scale AI-driven automations and agentic workflows to eliminate highly manual, repetitive internal tasks.
Integrate internal tools and ticketing systems with LLM APIs to build automated triage and response mechanisms.
Provide technical input for new projects, system upgrades, and change management processes.
Contribute to the continual service improvement of IT processes and services, aligning with ITIL principles.

Requirements

5+ years experience with Mac and PC technical support
5+ years experience working in a heavily SaaS-based environment (Google Workspace, Okta, Slack, Miro, Atlassian, Zoom, etc.)
4+ years coordinating with stakeholders to provide a high level of customer care with onsite support for executives and ICs within the Checkr office
Ability to create strong connections with internal and external teams
Deep understanding of computer fundamentals: networking, hardware & operating systems
Experience performing hardware/software configuration and troubleshooting on MAC & Windows devices
A positive attitude and excitement for building new processes and policies for a rapidly growing organization
Ability to form strong relationships with internal and external stakeholders
Experience with MDM (IRU, Intune)
Ability to work daily in our San Francisco office.
An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes.

Skills

Mac technical support
PC technical support
SaaS-based environment
Google Workspace
Okta
Slack
Miro
Atlassian
Zoom
Customer care
Onsite support
Networking
Hardware troubleshooting
Software troubleshooting
MAC device troubleshooting
Windows device troubleshooting
MDM
IRU
Intune
AI-driven automations
Agentic workflows
LLM APIs
ITIL principles

Location

San Francisco, CA

Work Type

Onsite
Full-time

Experience Level

Senior
5+ years experience
4+ years experience

Salary/Compensations

$111,000—$130,000 USD

Benefits

Learning and development allowance
Competitive cash and equity compensation
Opportunity for advancement
100% medical, dental, and vision coverage
Up to $25K reimbursement for fertility, adoption, and parental planning services
Flexible PTO policy
Monthly wellness stipend
Lunch five times a week
Commuter stipend
Abundance of snacks and beverages
Relocation stipend may be available

About the Company

Checkr is building the data platform to power safe and fair decisions.
Over 140,000 companies and millions of people rely on Checkr for AI verification in the moments that matter most: getting a new job, a new place to live, a car ride, childcare, even a date.
Customers include Uber, Pennymac, Airbnb, Doordash, Amazon, and Anthropic.
We’re a team that thrives on solving complex problems with innovative solutions that advance our mission.
Checkr is recognized on Forbes Cloud 100 2025 List and is a Y Combinator 2024 Breakthrough Company.
Established in 2014, Checkr’s innovative technology and robust data platform help customers assess risk and ensure safety and compliance to build trusted workplaces and communities.
Checkr has over 100,000 customers including DoorDash, Coinbase, Lyft, Instacart, and Airtable.
Checkr believes in hiring people of all backgrounds, including those whose histories are impacted by the justice system in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.

Equal Opportunity

Checkr is committed to building the best product and company, which requires hiring talented and qualified individuals with a diverse set of perspectives and lived experiences.
Checkr believes in hiring people of all backgrounds, including those whose histories are impacted by the justice system in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.