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About the Role

The Product Manager is responsible for developing and executing product strategies and roadmaps that align with SHI's vision and business goals, collaborating with cross-functional teams to ensure successful delivery and customer satisfaction. This role involves conducting market research, gathering product requirements, leading beta programs, monitoring product performance, and supporting go-to-market strategies, while staying informed of industry trends and providing training and demonstrations for product capabilities.

Responsibilities

• Lead stakeholder discussions for intake, discovery, problem definition, scope alignment, and prioritization.
• Define and document business problems, desired outcomes, success metrics, value drivers, assumptions, dependencies, and scope boundaries.
• Evaluate and qualify incoming transformation requests for business alignment, readiness, expected value, feasibility inputs, and cross-functional impact.
• Create execution-ready demand packages that enable Program Management, Architecture, Solution teams, and delivery partners to proceed with clear context.
• Partner with Architecture and Solution teams to provide business context for rough order of magnitude (ROM) estimates and technical solutioning.
• Facilitate trade-off discussions based on business value, risk, urgency, readiness, and strategic alignment.
• Prepare recommendations, business cases, and decision-ready materials for prioritization forums.
• Maintain visibility into assigned demand items, discovery status, risks, decisions, dependencies, and value realization inputs.
• Collaborate with Program Managers and Project Managers to ensure a seamless handoff from discovery into planning and delivery governance.
• Drive continuous improvement of product discovery processes, intake standards, templates, and business-facing communication within the Transformation Office.
• Support adoption and change readiness by clarifying stakeholder impacts, business outcomes, and success measures.

Requirements

• Ability to lead business discovery by defining the business problem, desired outcomes, success metrics, and scope boundaries that drive prioritization and demand packaging.
• Strong understanding of product management principles including intake governance, discovery frameworks, and value-driven prioritization across the demand lifecycle.
• Ability to independently gather, structure, and translate complex business requirements, assumptions, dependencies, and success criteria into execution-ready demand packages.
• Proficiency in utilizing Atlassian tools such as Jira Product Discovery, Jira, and Confluence, or similar product management platforms to manage intake, track discovery progress, and maintain backlog quality.
• Experience conducting market research, performing competitive analysis, and gathering customer feedback to inform product discovery, business cases, and transformation strategy.
• Completed Bachelor’s degree in Business, Information Systems, Computer Science, Engineering, or a related field (or equivalent experience).
• 5–8 years of experience in product management, business product ownership, business analysis, consulting, transformation, or technology-enabled change.
• Ability to travel to SHI, Partner, and Customer Events.
• Ability to travel 25%

Skills

• Business Acumen
• Communication
• Follow-Through
• Organization
• Detail-Oriented
• Data Analysis
• Problem-Solving
• Multi-Tasking
• Strategic Thinking
• Willingness to Learn
• Time Management
• Jira Product Discovery
• Jira
• Confluence
• CRM
• ERP
• Planview
• ServiceNow
• Workday
• WMS
• Palantir
• RICE
• MoSCoW
• value-versus-effort matrices
• weighted scoring models
• design thinking
• service design
• human-centered design
• business process optimization
• process mapping
• operating model design
• AI
• cloud technologies
• design sprints

Location

• Austin, TX
• Somerset, NJ

Work Type

• Hybrid

Experience Level

• 5-8 years

Education Level

• Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field (or equivalent experience)

Salary/Compensations

• $135,000 - $165,000

Benefits

• Medical
• Vision
• Dental
• 401K
• Flexible spending

About the Company

• Since 1989, SHI International Corp. has helped organizations change the world through technology.
• We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.
• Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next.
• The heartbeat of SHI is our employees – all 7,000 of them.
• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours.

Equal Opportunity

• Equal Employment Opportunity – M/F/Disability/Protected Veteran Status