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About the Role
The AMER/LATAM Security & Safety Manager oversees physical safety, security, and occupational health and safety compliance across regional offices. This role involves conducting inspections, planning event security, and responding to life safety incidents as part of the Global Security & Safety team.
Responsibilities
- Plan, implement, and verify risk control and compliance programs for safe work practices.
- Oversee intelligence analysts, fostering excellence and providing mentorship.
- Lead investigations of safety and physical security incidents in the region and assist in other regions.
- Conduct regular physical security and health and safety assessments of regional offices.
- Partner with the corporate events team for pre-event security and safety planning and on-site support.
- Collaborate with global partners to manage and improve the travel risk management program.
- Monitor and assess potential safety or security threats to leadership.
- Prepare, implement, and lead a volunteer Emergency Response Team for regional offices.
- Evaluate threat intelligence and respond to life safety events in collaboration with a global team.
- Partner with the regional Workplace Experience team to ensure adherence to security and safety policies.
- Develop safety and emergency preparedness protocols and training for staff.
- Oversee security staff at the reception desk at the HQ location in San Francisco.
Requirements
- 5+ years of experience leading Security or Safety programs in a global technology or creative office environment.
- Excellent written and oral communication skills, with the ability to convey complex information clearly.
- A continuous history of professional development in safety management.
- Understanding of OKRs, metrics collection, and analysis to drive program effectiveness.
- Demonstrated comfort and fluency with AI tools and emerging security technologies, coupled with the judgment to apply human-in-the-loop oversight.
- Willingness to engage in the details of every project.
- Highly adaptable and flexible in response to changing needs and priorities.
- Ability to build partnerships and work collaboratively across functions.
- Capability to maintain a flexible schedule, occasionally working mornings and evenings as needed.
- Ability to travel approximately 10% of the time.
- 5+ years of experience leading security and safety programs, preferably in a multi-site or multi-country environment.
- Experience overseeing security guard force operations and managing a corporate health and safety program.
- Prior people-management experience in a corporate or security environment.
- Excellent written and oral communication skills in English are required.
- Must be highly adaptable and flexible, with the ability to respond to changing needs and priorities.
- Strong ability to build partnerships and work collaboratively with regional and global internal stakeholders.
- Willingness and ability to travel to regional offices and Zendesk corporate events as needed.
Skills
- Risk Control
- Compliance Programs
- Emergency Response
- Workplace Violence Prevention
- Fire Prevention
- Injury and Illness Prevention
- Health and Safety Regulations
- Leadership
- Team Management
- Mentorship
- Incident Investigation
- Physical Security Assessments
- Health and Safety Assessments
- Event Security Planning
- Travel Risk Management
- Executive Protection
- Emergency Response Team Leadership
- Threat Intelligence
- Policy Coordination
- Training Development
- Reception Security Oversight
- OKRs
- Metrics Collection
- Metrics Analysis
- AI Tools
- Emerging Security Technologies
- Human-in-the-loop Oversight
- Generative AI tools
Location
- San Francisco
- Austin
- Madison
- Mexico City
- Sao Paulo
Work Type
- Hybrid
Experience Level
- 5+ years
Education Level
- Bachelor's degree (years of experience may be substituted for education)
Salary/Compensations
- $123,000.00-$185,000.00
Benefits
- Bonus
- Benefits
- Related incentives
About the Company
- Zendesk software was built to bring a sense of calm to the chaotic world of customer service.
- Zendesk believes in offering our people a fulfilling and inclusive experience.
- Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
- Zendesk is on a mission to simplify the complexity of business and make it easy for companies and customers to create connections.
- Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers.
- Our offices reflect the global cities we call home, and have spaces for collaboration, quiet, and events.
- With our hybrid approach, you’ll experience flexibility and connection, collaboration, and learning with your team.
Equal Opportunity
- As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.
- Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace.
- Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.
- We are an AA/EEO/Veterans/Disabled employer.
- If you are based in the United States and would like more information about your EEO rights under the law, please click here.
- Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law.
- If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.
- We are aware of an increase in recruitment scams where individuals falsely claim to represent Zendesk.
- These scammers may ask for money or personal information by offering fake job opportunities through e-mail, text message or social media.
- Please verify the source of any job-related communications carefully.
- All official Zendesk communications are conducted through "@zendesk.com" email addresses.
- If you encounter suspicious messages, do not respond and report them to peopleandplaces@zendesk.com