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About the Role

This role focuses on coaching and development, driving your team to perform at their best while prioritizing the client experience. Leading a team of Stage Experience Leads and Beauty Advisors, you will directly influence store performance by training your team to effectively utilize Sephora’s selling model and inspiring them to exceed company goals.

Responsibilities

• Execute training for all new and existing Beauty Advisors.
• Facilitate orientation & our selling model training sessions.
• Respond promptly to all client feedback, addressing issues and comments from Sephora’s client feedback tool (Medallia), the service hotline, or direct client interactions.
• Regularly serve as the Client Experience Lead (CEL) in-store and engage with Beauty Advisors and clients on-stage whenever possible.
• Manage all in-store events with the Beauty Services team.
• Ensure that all events are planned and staffed appropriately to maximize both client learning and sales opportunities for the store.
• Assist the Operations team by ensuring merchandising concepts and sales floor visuals align with company standards.
• Maintain a clean, organized sales floor and manage tester and supply levels.
• Execute visual merchandising updates and ensure timely replenishment when new inventory is added.
• Ensure all beauty advisors are properly engaging with all store brands visiting the store.
• Ensure all brand representatives effectively train and coach the team on their products.
• Provide feedback on brand training effectiveness.

Requirements

• Minimum of 2-4 years of management experience in the beauty, retail, or customer service industry or equivalent internal experience.
• Metrics-driven with a proven track record of motivating and coaching a team to achieve company expectations and goals.
• Ability to maintain composure and possess strong managerial courage to have tough conversations when needed.
• Proven ability to create high-performing teams and identify in-store talent and develop them throughout their career journey.
• Excellent verbal/written communication skills and the ability to influence business partners at all levels clearly and concisely.
• Experience in Windows, Word, and Excel.

Skills

• Coaching
• Sales
• Client Experience Management
• Training
• Event Management
• Visual Merchandising
• Vendor Management
• Communication
• Team Leadership

Location

• Scarborough, ON, Canada

Work Type

• On-site
• Full Time

Experience Level

• 2-4 years management experience

Salary/Compensations

• CAD$54,800.00 - CAD$68,500.00

Benefits

• Extended health and life insurance benefits
• Customizable coverage options
• Paid time off
• Product discounts
• Gratis
• Exclusive brand events
• Performance-based bonus opportunities
• Robust learning and development initiatives

About the Company

• At Sephora Canada, we’re passionate about finding and sharing beauty in the world.
• Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian.
• We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.

Equal Opportunity

• Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.