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About the Role

Bond Vet is building the next generation of veterinary clinics and is looking for a compassionate Care Coordinator to join their team. Care Coordinators provide an amazing experience to clients and pets, acting as the first and last touchpoint to ensure clients are welcomed, comfortable, and supported.

Responsibilities

• Create a welcoming, supportive experience for pet parents and their pets from check-in through check-out
• Manage daily appointment flow, scheduling, and walk-in coordination in a fast-paced clinical environment
• Communicate with clients, referral partners, and veterinary teams via phone, email, and in person
• Maintain organized, clean, and well-stocked client-facing spaces
• Provide exceptional hospitality, answer questions, and help educate pet parents throughout their visit
• Support clinic operations and collaborate closely with the veterinary team to ensure a smooth client and patient experience
• Assist with administrative and operational tasks as needed to support the hospital team

Requirements

• 1+ years of experience in customer service, hospitality, veterinary reception, or other client-facing roles
• Veterinary industry experience preferred
• Strong verbal and written communication skills with a warm, professional demeanor
• Ability to multitask, stay organized, and maintain attention to detail in a fast-paced environment
• Comfortable learning and navigating multiple computer systems and technology platforms
• Passion for delivering outstanding client experiences and working collaboratively as part of a team
• Prior experience in veterinary medicine or animal care is preferred
• Independent, unrestricted authorization to work in the U.S. for any employer
• Bond Vet does not sponsor employment-based visas for this role and cannot facilitate F-1 visa STEM OPT for this position.
• Employment with Bond Vet is contingent upon the Company's completion of a satisfactory investigation of your background.

Skills

• Customer service
• Hospitality
• Veterinary reception
• Client-facing roles
• Communication skills
• Multitasking
• Organization
• Attention to detail
• Technology navigation
• Team collaboration

Work Type

• Flexible Schedules

Experience Level

• 1+ years of experience

Salary/Compensations

• $19-$23/hour

Benefits

• Team-Based Profit Sharing Bonus
• Medical, Dental & Vision Plans
• $0 healthcare for qualified individuals
• Mental health support programs
• 401(k) with partial employer match
• Paid Parental Leave
• Commuter Benefits
• Pet Bereavement Leave
• Up to 100% Tuition Reimbursement for team members pursuing LVT/CVT
• In-Clinic Pet Care Discount
• Generous Employee Referral Bonus (up to $8,000)
• Stocked Pantries
• Weekend Team Lunch
• Stocked Bathrooms
• Bond Swag Credit
• Pet & Chosen Family Bereavement Leave

About the Company

• Bond Vet is on a mission to strengthen the human-animal bond through better pet care.
• We offer primary and urgent care, so we’re there for pets when they need us most.
• Our clinics are designed with pets and people in mind: warm, friendly, and highly sniffable.
• We balance this design with a strong focus on technology, all built in-house, which means we can easily innovate our systems to improve the veterinary team, pet, and client experience.
• Bond Vet is building the next generation of veterinary clinics from the ground up.
• At Bond Vet, we believe the little things matter. We’ve designed our clinics and team experience to make everyday work life more comfortable, supportive, and fun.
• At Bond Vet, we’re proud to be vet founded and vet led.
• We are on a mission to enhance the human-animal bond through innovative urgent and primary care combined with seasoned expertise, friendliness, and compassion.
• Our clinics combine modern design, seamless technology, and a collaborative culture.
• We believe veterinary professionals deserve a career they love, not just a job.
• Our unique offerings include work-life flexibility, competitive pay and the chance to shape your own path.
• With industry-leading NPS scores, our approach resonates.
• Join us for a rewarding career where we work happy, feel empowered and are obsessed with pets.
• bondvet.com