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About the Role

The Houseperson will ensure the cleanliness and appearance of all front and back of house areas, motivated and attentive to provide guests with a memorable experience. This role requires a multi-talented individual capable of performing various tasks, with a strong commitment to excellent customer service.

Responsibilities

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards, and correct maintenance and use of equipment.
• Clean and maintain public areas such as lobbies, hallways, and lounges.
• Assist Room Attendants with stripping vacant rooms including soiled linen and trash as needed.
• Ensure the highest level of customer service by anticipating and responding quickly to guests' requests.
• Deliver linen and supplies to guest floors and remove dirty linen.
• Shampoo hallways, rooms, and public areas.
• Clean and sanitize restrooms.
• Report any maintenance issues to management and/or supervisor.
• Sweep and wash floors, vacuum carpet, wash walls, dust furniture and fixtures.
• Make up and deliver roll-a-way beds.
• Move furniture, supplies, and equipment.
• Maintain confidentiality of guest information and pertinent Hotel data.
• Report all maintenance and repair issues to management.

Requirements

• Ability to listen to, assess, and appropriately respond to information conveyed through speech.
• Ability to exercise personal discipline and extra diligence to assure that projects are completed on a timely basis.
• Ability to subordinate one’s personal agenda in favor of working collaboratively with the team to achieve departmental goals.
• Ability to motivate and inspire others to work cooperatively to achieve a designated goal.
• Ability to maintain confidentiality of guest information and pertinent Hotel data.
• Conversational English.

Skills

• Knowledge of health and safety standards and best practices.
• Strong organizational skills.
• Strong communication skills.
• Able to work independently.
• Able to work as part of a team.

Location

• Fisherman's Wharf

Work Type

• Full Time
• Hourly

Experience Level

• 1 to 2 years previous experience in a similar position in a luxury hotel preferred.

Education Level

• High school graduate or equivalent education preferred.

Salary/Compensations

• $30.75 per hour

Benefits

• Tiered Medical Plans- Cigna or Kaiser
• Disability
• Tiered PPO Dental Plans
• Voluntary Supplemental Medial Plans
• Vision
• Paid Holidays
• Employee Assistance Program
• PTO and Sick Pay
• Flexible Spending Account (FSA)
• 401K Matching Program
• Life & AD&D Insurance
• Pre-Tax Commuter and Parking Benefits

About the Company

• Located near Pier 39, Hyatt Centric Fisherman's Wharf hosts 316 spacious, nautically themed rooms and suites with comfy Hyatt Grand Beds and is one of the best ways to experience the city by the bay.
• As part of the EOS Hospitality Group, we believe in Shared Accountability, Humility & Kindness, Creative Problem Solving, Collaboration & Community and Do Well and Do Good.
• Hyatt Centric offers competitive salaries and robust benefit plans.

Equal Opportunity

• Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
• Hyatt Centric is an Equal Opportunity Employer without regard to people formerly experiencing homelessness, race, color, creed, gender, gender expression, gender identity, religion, marital status, registered domestic partner status, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, age, veteran status, national origin or ancestry, political affiliation, physical or mental disability, medical condition including genetic characteristics, or any other consideration made unlawful by federal, state, or local laws.
• Hyatt Centric hiring policies require a background check for all applicants working directly with at-risk populations.