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About the Role

The Identity Adoption Specialist (IAS) is a technical, hands-on member of the Customer Success organization. The role focuses on enabling customers to maximize the risk-reduction impact of human, nonhuman, and AI identity visibility across their organization. The IAS ensures customers have the full set of Insights connectors and features deployed and configured, and that customer teams are actively using the platform to triage findings and close posture recommendations.

Responsibilities

Drive end-to-end adoption of BeyondTrust Identity Security Insights across an assigned portfolio of licensed customers, ensuring all appropriate connectors are planned, deployed, configured, and validated
Serve as the Adoption teams, technical leads
Build and execute per-customer Success Plans with explicit milestones for connector go-live, NHI discovery, AI-agent discovery, and posture recommendations closed
Establish a recurring engagement cadence that builds a sustainable usage habit—driving every customer to complete at least three core Insights actions per week
Apply the adoption playbook in Pathfinder and extend identity control into Password Safe, EPM, and Entitle where use cases warrant
Improve adoption across the full Insights connector catalog, including identity providers, cloud IaaS/PaaS/SaaS, secrets managers, SaaS apps, code and CI/CD, and agentic-AI platforms
Translate Insights findings into customer-language risk narratives and prioritized remediation plans
Partner with Sales, Customer Success Management, Technical Account Management, Renewals, and Product to surface adoption risks, expansion signals, and product feedback
Contribute to enablement assets (runbooks, configuration guides, and dashboards) that scale impact beyond 1:1 engagement
Contribute to baseline and ongoing reporting on program KPIs: % of customers with active weekly Insights usage, risks remediated, posture recommendations closed per customer, and value milestones reached

Requirements

3+ years’ experience in technical presales, technical account management, professional services, customer success engineering, or identity/IAM consulting
Working familiarity with identity security concepts spanning human, nonhuman, and AI identities
Experience deploying and operating connectors or integrations between a security/identity platform and enterprise sources of identity and entitlement data
Strong organizational skills and the ability to manage a portfolio of customers in a fast-paced, metrics-driven environment
Experience in Success Plans, customer health scoring, action tracking, issue resolution, and de-escalation of customer concerns
Excellent verbal, written, and presentation communication skills, with the ability to translate technical findings into clear risk and value narratives for technical and business stakeholders
Proactivity is a must; the IAS is expected to drive activity, not wait for it
Familiarity with several of the following identity security domains: Identity providers and directories (Microsoft Entra ID, Active Directory, Okta, Ping) and federation/SSO (SAML, OIDC)
Familiarity with OAuth 2.0, OIDC, service principals, managed identities, workload identity, and machine-to-machine authentication patterns
Familiarity with nonhuman identity categories: service accounts, API keys, tokens, certificates, OAuth apps, bots, and agentic-AI identities
Familiarity with agentic-AI platforms and frameworks (e.g., copilots, autonomous agents, MCP servers) and the identity risks they introduce
Experience with adjacent identity security categories such as CIEM, ITDR, ISPM, PAM, IGA, and NHI management tooling
SQL or scripting (PowerShell, Python) for analyzing large identity datasets, entitlement graphs, and audit logs
Exposure to CI/CD pipelines, code repositories, and developer platforms as sources of machine identity and secrets
Experience with secrets and credential management (vaults, secret managers, key management services) and privileged access concepts including just-in-time, least privilege, and session management
Experience with Cloud IAM in one or more major clouds (AWS, Azure, or GCP), including roles, policies, trust relationships, and cross-account/cross-tenant access patterns

Skills

Identity Security Insights
Pathfinder
Password Safe
EPM
Entitle
Identity providers
Directories
Microsoft Entra ID
Active Directory
Okta
Ping
Federation
SSO
SAML
OIDC
OAuth 2.0
Service principals
Managed identities
Workload identity
Machine-to-machine authentication
Nonhuman identity
Service accounts
API keys
Tokens
Certificates
OAuth apps
Bots
Agentic-AI identities
Agentic-AI platforms
Copilots
Autonomous agents
MCP servers
CIEM
ITDR
ISPM
PAM
IGA
NHI management tooling
SQL
PowerShell
Python
CI/CD pipelines
Code repositories
Developer platforms
Secrets management
Credential management
Vaults
Secret managers
Key management services
Privileged access
Just-in-time access
Least privilege
Session management
Cloud IAM
AWS
Azure
GCP
Roles
Policies
Trust relationships
Cross-account access
Cross-tenant access
BeyondTrust products
Remote Support
Privileged Remote Access
Cybersecurity trends
Software industry trends
Salesforce
Gainsight
AI assistants
Claude
OpenAI
CyberArk
Idira
Delinea
Wiz
Oasis
Entro

Experience Level

3+ years

About the Company

BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cybersecurity SaaS portfolio.
Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.
BeyondTrust is the global identity security leader protecting Paths to Privilege™. Our identity-centric approach goes beyond securing privileges and access, empowering organizations with the most effective solution to manage the entire identity attack surface and neutralize threats, whether from external attacks or insiders.
BeyondTrust is leading the charge in transforming identity security to prevent breaches and limit the blast radius of attacks, while creating a superior customer experience and operational efficiencies. We are trusted by 20,000 customers, including 75 of the Fortune 100, and our global ecosystem of partners.
Learn more at www.beyondtrust.com.

Equal Opportunity

Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.
We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.