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About the Role
This Enterprise Customer Success Manager role is for a customer-focused professional with at least 3+ years of SaaS Customer Success or Account Management experience. You will ensure clients realize the value of their investment, driving adoption, renewals, expansion, and advocacy.
Responsibilities
- Lead all post-sales activities for customers through strong relationship-building, product knowledge, planning, and execution
- Act as the voice of the customer
- Work cross-functionally with Sales, Marketing, Product, Engineering, and Development Teams
- Retain long-term partnerships by independently renewing and expanding successful customers
- Dominate quarterly metrics concerning customer retention, price increase, and upselling
- Establish and oversee customer adoption, training, and development of best practices
- Conduct Quarterly Business Reviews to drive positive customer outcomes
- Perform independent analysis of data to discover insights that drive recommendations for clients
- Track accounts to identify churn risks and work proactively to mitigate such risks
- Take on evolving duties and special projects
Requirements
- If located in Austin, available to go into the office three days per week
- A minimum of 3+ years of experience within a Customer Success, Account Management, or SaaS Sales role
- Experience building relationships with enterprise-level clients
- Familiarity with managing customer renewals and upsells
- Strong presentation, meeting facilitation, and written communication skills
- Excellent time management and organizational skills with the ability to track numerous details
- Desire to work in a dynamic start-up where input is encouraged
- Willingness to travel to customer locations
Skills
- Customer Success
- Account Management
- SaaS Sales
- Relationship Building
- Product Knowledge
- Planning
- Execution
- Cross-functional Collaboration
- Customer Retention
- Upselling
- Customer Adoption
- Training
- Best Practices
- Business Reviews
- Data Analysis
- Risk Mitigation
- Presentation Skills
- Meeting Facilitation
- Written Communication
- Time Management
- Organizational Skills
Location
- Austin
Work Type
- Hybrid
Experience Level
- 3+ years of experience
Benefits
- 100% employee health, vision, and dental premium costs covered
- 75% contribution for dependent health care premiums
- 50% contribution for dependent vision/dental premiums
- Health coverage effective on the first day
- Employee Assistance Program with 24/7 support
- 16 weeks paid parental leave for birthing parent recovery
- 4 weeks paid parental leave for non-birthing/bonding parent
- 401(k) Savings Plan with 50% company match up to 6%
- 100% annual cliff vesting for 401(k)
- Discretionary Time Off
- Quarterly Thrive-Wellness Days
- 5 days of paid Volunteerism Time Off per year
- Ongoing recognition & rewards
About the Company
- Invicti Security helps more than 4,000 organizations worldwide secure web applications and APIs with the industry’s most accurate application security platform.
- The company is powered by 20 years of technology leadership in DAST.
- Invicti combines proof-based testing, runtime intelligence, and continuous innovation.
- The company's Total Rewards approach is designed to attract, support, and grow exceptional talent.
- Invicti offers a balanced mix of competitive compensation, meaningful benefits, and opportunities for recognition and development.
- The company takes a global, flexible approach that aligns with business goals and values while adapting to regional needs.
- Invicti is committed to transparency and ensuring employees understand how the company invests in their success and well-being.
Equal Opportunity
- At Invicti, we embrace diversity and individuality in all forms. Discrimination has no place here - regardless of race, religion, gender, age, ability, sexual orientation, or any other aspect that makes you unique. We're all about creating a space where everyone feels valued and included. So come as you are and join us in shaping the future of our industry.