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About the Role

Deliver proactive, solution-oriented service that goes beyond traditional support, contributing directly to a seamless and satisfying customer journey. Manage inquiries efficiently, resolve issues before they escalate, and identify areas for process improvement. Improve the customer experience through data-driven feedback and collaboration with cross-functional teams. Establish a responsive, process-oriented, and customer-focused service culture.

Responsibilities

Handle customer inquiries across multiple channels with speed and care
Own ticket resolution with a target handle time under one hour
Maintain accurate order and customer data in internal systems
Flag patterns and feed structured feedback into our service improvement process
Support AI-driven customer service flows
Join cross-functional meetings
Participate in product and service training

Requirements

Empathetic and customer-focused with a proactive attitude
A natural communicator who keeps people in the loop across departments and sites
Comfortable in a fast-paced, production environment
Organized, detail-oriented, and structured in how you work
Confident using CRM systems, ticketing tools, and Google Workspace or MS Office
Open to change and motivated to improve the customer experience through feedback and innovation

Skills

Fluent English speaker with strong written and verbal skills

Location

Austin or surrounding area

Work Type

Full-time

Benefits

Comprehensive training and onboarding
A week in Hamburg to meet the broader team
A warm, communicative team that has your back
A front-row seat to a company changing how footwear is made
A creative workspace in Austin with direct access to leadership
A flat, inclusive culture where your voice matters

About the Company

Zellerfeld is revolutionizing the footwear industry with the world’s first 3D-printing technology for fully customizable shoes.
Our goal is simple: printed shoes on every foot.
We’re a passionate team of engineers, designers, and innovators, questioning the status quo and disrupting traditional manufacturing processes.
Backed by founders, influencers, and celebrities who believe in our vision, we’re committed to making a lasting, positive impact—not just on the footwear industry, but on the world.