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About the Role

JetBrains is seeking a Customer Success Engineer (CSE) to guide engineering teams in adopting Kotlin Multiplatform (KMP) for production environments. This role involves supporting organizations throughout their KMP adoption journey, contributing to product improvements, and influencing the roadmap with a focus on adoption, feedback, and advocacy.

Responsibilities

• Engage with organizations at various stages of KMP adoption within existing projects.
• Support teams through migration, integration, and scaling of shared codebases.
• Help teams overcome technical blockers and successfully move from experimentation to production use.
• Proactively engage with prospective users who may benefit from KMP.
• Understand customer use cases, technical constraints, and adoption challenges.
• Provide practical guidance on feasibility, architecture decisions, and adoption strategies.
• Gather structured feedback, insights, and pain points from customers.
• Collaborate with product and engineering teams to influence the KMP roadmap and tooling improvements.

Requirements

• Strong experience with Kotlin (Android or backend).
• A solid understanding of mobile architectures across Android and iOS.
• Excellent communication and stakeholder management skills, with the ability to engage, influence, and build trust with senior engineers, tech leads, and business stakeholders.
• The ability to clearly explain complex technical concepts to diverse audiences, adapting depth and messaging as needed.
• Experience leading customer conversations, facilitating discussions, and aligning cross-functional teams.
• A proactive and empathetic approach to understanding customer needs, challenges, and goals.
• The willingness to travel up to 25% of the time.

Skills

• Kotlin
• Android
• Backend development
• Mobile architectures
• iOS
• Communication
• Stakeholder management
• Technical concept explanation
• Customer success
• Solutions architecture
• Kotlin Multiplatform

Location

• Remote
• Office

Work Type

• Hybrid
• Remote

Experience Level

• Senior

Salary/Compensations

• Strong base salary. Competitive pay that reflects your skills and experience.

Benefits

• Flexible work location.
• Remote work up to 30 days per year from abroad.
• Extra time off.
• Medical insurance allowance.
• Learning and development opportunities (conferences, courses, language classes).
• Relocation support.
• Language classes.
• Hot meal or lunch allowance on workdays.
• Mental health support.
• Sports benefit (on-site gym or sports club stipend).
• Internal events.

About the Company

• At JetBrains, code is our passion. Ever since we started, back in 2000, we have strived to make the strongest, most effective developer tools on earth. By automating routine checks and corrections, our tools speed up production, freeing developers to grow, discover, and create.

Equal Opportunity

• We are an equal opportunity employer.
• We know great ideas can come from anyone, anywhere. That’s why we do our best to create an open and inclusive workplace – one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation.