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About the Role

The General Manager II is responsible for the overall operation of a multi-family property for extremely and very low-income tenants, including formerly homeless families and disabled adults. This role oversees day-to-day operations, maintains a supportive resident environment, ensures fiscal management, oversees building upkeep, manages staff, and supervises vendors.

Responsibilities

• Manage the operations of the building, including supervising and managing staff and vendors.
• Ensure all property staff adhere to TNDC policies and procedures.
• Respond to resident requests or complaints in a timely, efficient, and courteous manner.
• Supervise and schedule routine and preventive maintenance and custodial work.
• Complete regular follow-up inspections on maintenance and custodial work.
• Develop and maintain an emergency plan and complete incident reports.
• Attend and participate in professional activities and meetings.
• Perform other assigned tasks to ensure the viable operation of the property.
• Maintain a high level of occupancy and ensure units are leased according to TNDC standards.
• Actively market units in accordance with an approved marketing plan.
• Maintain and adhere to Waiting List protocol.
• Review completed rental applications and leases for accuracy and conformance.
• Conduct unit tours and applicant interviews, including income verification.
• Walk vacant units regularly to ensure readiness.
• Conduct daily property inspections to ensure common areas are in good condition.
• Ensure timely completion of work orders and turnover of vacant units.
• Adhere to all accounting and reporting procedures required by TNDC.
• Monitor the financial condition of the building and participate in budget planning.
• Review delinquent accounts and resident receivables.
• Collect rents and other monies, ensuring accurate processing and input.
• Complete daily deposits of all monies collected.
• Exercise common sense, good judgment, consistency, and self-control in daily interactions.
• Perform annual or more frequent unit inspections and follow up with residents.
• Maintain amiable relationships with all residents.
• Adhere to Fair Housing, Equal Employment, and Equal Housing Opportunity requirements.
• Process, complete, and maintain accurate resident files.
• Ensure compliance with regulatory requirements, including posting notices and submitting reports.
• Manage resident evictions in compliance with court orders and legal counsel.

Requirements

• Ability, sensitivity, and willingness to work with a diverse, low-income, multi-ethnic population.
• Sound judgment, excellent assessment, problem-solving, and supervision skills.
• Dependability, initiative, and follow-through.
• Effective writing, communication, and organizational skills.
• Ability to respond appropriately in pressure situations.
• Even temperament and strong people skills with a commitment to customer service.
• Ability to interact effectively with property management and other staff.
• Ability to work effectively in teams.
• Minimum of 1 year of progressive operations and management experience.
• Minimum of 1 year of supervisory experience.
• Proficiency in Microsoft Word and Excel.
• Training and experience in multiple regulatory programs: HUD and Tax Credit programs.
• Knowledge of residential property management, building systems, and housing quality standards.
• Strong organizational skills.
• Familiarity with Tenderloin Neighborhood.
• Knowledge of homelessness and substance abuse issues.
• Demonstrated knowledge and understanding of budget management and facilities issues.
• Experience with use of OneSite property management software or comparable property management software.
• Knowledge and experience with TRACS software.
• Bilingual, second language ability.

Skills

• Microsoft Word
• Microsoft Excel
• OneSite property management software or comparable
• TRACS software

Location

• 921 Howard Street, San Francisco CA 94102

Work Type

• Full Time
• 100% on-site

Experience Level

• Minimum of 1 year of progressive operations and management experience
• Minimum of 1 year of supervisory experience

Education Level

• Associate degree
• Certificate of completion from a trade school
• Equivalent combination of education and experience

Salary/Compensations

• $37.83 - $41.17 Hourly

About the Company

• Tenderloin Neighborhood Development Corporation is an Equal Opportunity Employer.

Equal Opportunity

• In compliance with the San Francisco Fair Chance Ordinance (August 13, 2014), all qualified applicants with criminal histories will be considered for the position.