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About the Role

The Desk Clerk is responsible for screening visitors, monitoring front desk activities, assisting with site safety, and providing administrative support under the supervision of the Assistant Manager or General Manager.

Responsibilities

• Screen all visitors to confirm they are authorized guests of building residents.
• Ensure visitors are escorted by tenants at all times.
• Respond to emergencies as needed.
• Maintain complete and accurate confidential Building Log.
• Fill out incident reports as necessary.
• Report violations of House Rules and Regulations and rules of conduct.
• Take part in all required online and in-person trainings.
• Oversee front entry and lobby for cleanliness and security; perform minor janitorial duties.
• Provide administrative support for Assistant Manager, including mail processing, check requests, and filing.
• Answer phones and operate intercom system.
• Provide information to tenants, visitors, and applicants concerning Housing.
• Perform other duties as assigned.

Requirements

• Ability to work tactfully and under stress.
• Ability to achieve competency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to read, write, and communicate in English.
• Ability to follow directions and work independently.
• Willingness to be on-call, with access to a phone.
• Good judgment and common sense; ability to successfully resolve conflicts.
• Honesty and dependability.
• Ability to work with and be sensitive to a diverse multi-cultural low-income population.
• Ability to resolve conflict in a professional manner.
• Ability to maintain confidentiality and exercise discretion concerning resident issues.
• Strong customer service skills.
• Ability to coordinate eyes, hands, and fingers for tasks like typing, writing, and reading.
• Ability to exert physical effort, including moving around buildings, climbing stairs, and standing/sitting for periods.
• Visual acuity for inspecting buildings and reviewing documents.
• Hearing acuity for using the telephone and communicating with residents and staff.
• Ability to work in an office environment and in/outside various residential buildings.
• Ability to do basic addition, subtraction, multiplication, and division.
• Ability to use independent judgment in non-routine situations.
• Ability to communicate effectively with coworkers, staff, and residents, verbally and in writing.
• Ability to understand changes in policy, methods, and operations.
• Ability to respond appropriately in pressure situations; possess an even temperament.
• High School Diploma or GED.
• Good organizational, interpersonal, and communication skills.

Skills

• Microsoft Office Suite (Word, Excel, Outlook)
• Customer service
• Conflict resolution
• Crisis intervention
• Resident relations
• Basic math skills
• Communication skills
• Interpersonal skills
• Organizational skills
• Proficiency in a language other than English (e.g., Spanish, Cantonese, Russian) - Preferred

Location

• 555 Larkin Street, San Francisco, CA 94109

Work Type

• Full Time
• 100% on-site

Experience Level

• Entry Level

Education Level

• High School Diploma or GED

Salary/Compensations

• $23.00/hour

About the Company

• Tenderloin Neighborhood Development Corporation (TNDC) is an organization that provides services and housing.

Equal Opportunity

• Tenderloin Neighborhood Development Corporation is an Equal Opportunity Employer.
• In compliance with the San Francisco Fair Chance Ordinance (August 13, 2014), all qualified applicants with criminal histories will be considered for the position.