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About the Role

As a Senior Engineer in service management, you will be part of a diverse and inclusive organization that has full ownership of the availability, performance, and scalability of one of the most critical services at LSEG. We are evolving our Service Management team to move beyond support and operations.

Responsibilities

• Maintain Service Level Objectives for the systems they own.
• Constantly measure and improve availability, latency, and overall system health.
• Write automation to scale systems sustainably, prevent service issues, or when they occur, quickly recover service.
• Partner with development teams to improve system reliability, observability, and release velocity.
• Participate in on-call rotations, incident response, postmortems, and root cause analysis and resolution.
• Be a vocal advocate of strong/sound engineering practices that allow us to build, deploy, and run scalable, reliable, and performant services.
• Enable Cloud migration working with foundation and migration teams from the inception of the projects performing architectural reviews, operational acceptable testing and configuring Datadog dashboards and metrics.
• Be part of continuous learning and development culture.

Requirements

• A Bachelor's degree in computer science, a related technical field involving software/systems engineering, or equivalent practical experience.
• Experience with scripting languages such as: Shell, Python, or similar.
• Experience in maintaining Infrastructure as Code using Terraform.
• Hands on Experience with one of the following cloud platforms: Azure, AWS, or GCP.
• Knowledge on Docker and Kubernetes.
• Observability tools like Datadog, Dynatrace or similar.
• Implement and maintain CI/CD pipelines.
• Incident response and running blameless post-mortems.
• Proficient in Git workflows.
• Minimum 8-10 years in the industry.
• Experience on DevOps concepts and way of working.
• Experience with algorithms and data structures.
• Understanding of identity and access management, and application security.
• Native Azure relational databases.

Skills

• Shell
• Python
• Terraform
• Azure
• AWS
• GCP
• Docker
• Kubernetes
• Datadog
• Dynatrace
• CI/CD
• Incident response
• Git
• DevOps
• Algorithms
• Data structures
• Identity and access management
• Application security
• Azure relational databases
• BigPanda
• EntraID

Location

• United Kingdom

Work Type

• Full-time

Experience Level

• Senior
• Manager

Education Level

• Bachelor's degree in computer science or related field

Salary/Compensations

• $114,200 - $190,400

Benefits

• Annual Incentive Plan (AIP/”bonus plan”)
• Annual Wellness Allowance
• Paid time-off
• Medical
• Dental
• Vision
• Flex Spending & Health Savings Options
• Prescription Drug plan
• 401(K) Savings Plan and Company match
• Basic life insurance
• Disability benefits
• Emergency backup dependent care
• Adoption assistance
• Commuter assistance
• Healthcare
• Retirement planning
• Paid volunteering days
• Wellbeing initiatives

About the Company

• LSEG (London Stock Exchange Group) is a diversified global financial markets infrastructure and data business.
• We are dedicated, open-access partners with a commitment to excellence in delivering the services our customers expect.
• We enable businesses and economies around the world to fund innovation, handle risk and create jobs.
• We have contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years.
• Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
• Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do.
• We are a dynamic organisation of 25,000 people across 65 countries.
• We are committed to sustainability across our global business.
• Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence.
• LSEG is a leading global financial markets infrastructure and data provider.

Equal Opportunity

• We are proud to be an equal opportunities employer.
• This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law.
• Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.