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About the Role

This advanced DIY sales position requires expert knowledge of store operations, automotive systems, and parts. The role focuses on providing high-level problem resolution, troubleshooting, and project assistance for DIY customers, while managing inventory and maintaining store standards.

Responsibilities

• Provide best-in-class customer service and DIY issue resolution
• Deliver GAS3 selling experience for walk-in, online, and phone customers
• Achieve personal and store sales goals and service objectives
• Manage DIY services including testing, battery installation, and wiper installation
• Maintain high standards of customer service and store appearance
• Perform key holder duties including task assignment, safety oversight, and opening/closing
• Assist with inventory processes such as POGs, truck put-away, cycle counts, and back stock
• Provide backup support for professional services
• Maintain store cleanliness including floors, bathrooms, and parking lot

Requirements

• 3-5 years of prior automotive parts experience
• Proven sales ability in customer transaction fulfillment
• Working knowledge of automotive systems including engine, suspension, brakes, and electronics
• Ability to read and interpret safety rules, operating instructions, and parts catalogs
• Successfully complete the Parts Knowledge Assessment
• Proficiency in basic math including fractions and decimals
• Effective use of Microsoft Word and Excel
• Ability to work a flexible schedule including days, evenings, weekends, and holidays
• Ability to lift and move up to 50 pounds frequently and 100 pounds occasionally

Skills

• Advanced automotive system and parts knowledge
• Advanced selling skills (GAS3)
• Diagnostic and testing equipment operation
• POS and parts lookup system operation
• Inventory management
• Strong verbal and written communication
• Organizational skills

Work Type

• Full-time

Experience Level

• 3-5 years of prior automotive parts experience

Education Level

• High school diploma or general education degree (GED)

Salary/Compensations

• 17.95 CAD to 21.55 CAD per hour

Benefits

• Comprehensive health and wellness program
• Career growth opportunities
• Monthly or annual performance bonuses
• Online training system for professional development
• Team member recognition program
• Group health, dental, disability, and life insurance
• Employee discounts
• Group RRSP with employer contribution
• Discounted stock purchase plans

About the Company

• Leading automotive aftermarket parts provider serving professional installers and DIY customers
• Operates 4,781 stores across the United States, Canada, Puerto Rico, and the U.S. Virgin Islands
• Supports 1,125 independently owned Carquest branded stores

Equal Opportunity

• We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability, or any other federal, state, or local protected class.