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About the Role

The Account Manager is responsible for managing and growing client relationships, providing client and project team leadership, and developing mid-senior level client relationships. This role serves as a trusted advisor and the leader of a specific project team, partnering with a specific vertical client set. The Account Manager is accountable for client satisfaction, account revenue growth, and overall business profitability in services delivery.

Responsibilities

• Manages account relationship with select client organization(s)
• Responsible for the success and satisfaction of the individual client relationships
• Grows the client relationship in terms of revenue generated and account profitability
• Develops position as confidante with senior managers within client organization
• Builds new relationships with senior managers within client organization
• Responsible for client satisfaction, while targeting 100% client reference-ability
• Capable of selling the complete range of company’s services
• Creates opportunities for deeper collaboration and interaction and reinforces the client's status as an innovative participant in the creation of cutting-edge solutions
• Provides leadership, support, and ongoing guidance to members of the project team
• Serves as the Company conduit and internal champion for client initiatives
• Provides Company's internal teams with appropriate insight into client's strategic business initiatives
• Maintains current knowledge of industry structure, trends, initiatives, and issues
• Good understanding of best practices and solutions across functions
• Understands marketplace dynamics and key players
• Oversees the development of detailed proposals and statements of work with the support of core team members
• Proactively sells and manages customer expectations and communicates project and profit risks to Company team and client

Requirements

• Bachelor's degree or higher in business, marketing, communications, e-business engineering, or computer science
• 5 years of Account Management experience in an Internet Marketing, Advertising, or Management Consulting discipline
• Relevant industry experience in Technology, Automotive, Retail, Travel and Hospitality, Financial Services or Consumer Goods
• Demonstrated understanding of Customer Relationship Management, Content Management, Analytics, Digital Marketing, eCommerce, and Internet Technologies

Skills

• Managing fiduciary relationships including pricing, margins, discounting, cost factors, etc.
• Knowledge of programs, projects and knowledge management processes and toolsets
• Relationship management skills
• Negotiation skills
• Leadership skills
• Motivated self-starter able to work in a client environment with a remote team
• Excellence in written and oral communications
• Outstanding presentation skills
• Comprehensive and detailed knowledge of issues within e-business
• Strong working knowledge of third-party solution providers
• Excellence in interpersonal skills, especially in situations involving consensus and team building
• Strong problem-solving skills related to program and account management
• Ability to handle multiple tasks simultaneously
• Team orientation, particularly working with remote or decentralized teams

Location

• Manor, Texas

Work Type

• Full Time
• On Client Site

Experience Level

• 5 years of Account Management experience

Education Level

• Bachelor's degree or higher

Salary/Compensations

• $84,000 - $95,000 annually

Benefits

• Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

About the Company

• DSV is a global transport and logistics company founded in Denmark in 1976. It has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. DSV adds value to customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. With offices in over 80 countries, DSV ensures a steady supply of goods globally, maintaining a local presence close to its customers. Working at DSV means playing in a different league, with an extraordinary journey of growth. DSV aims to shape the future of logistics through innovation and digitalization. With nearly 150,000 colleagues in over 90 countries, DSV offers solid services and meets customer needs. The company fosters a dynamic environment built on collaboration, accountability, and action, valuing inclusivity, diverse cultures, and respect for individuals. DSV encourages employees to make an impact, be trusted by customers, and grow their careers in a forward-thinking company.

Equal Opportunity

• DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.