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About the Role

GGRC is seeking a Front Desk Associate to serve as the primary point of contact for visitors and callers at our San Francisco headquarters. This role involves greeting, assisting, and directing inquiries while managing daily front desk operations.

Responsibilities

• Open or close the office/Front Desk for business hours.
• Professionally answer, address, assist, and direct incoming phone calls, voice messages, or inquiries.
• Courteously greet and assist incoming visitors.
• Provide basic information regarding GGRC application processes.
• Create and distribute SF Out-of-office/Officer of the Day notifications.
• Track and Distribute SF Staff Parking Vouchers.
• Track and Distribute Temporary Badges.
• Review and forward incoming faxes from our general fax line.
• Run visitor reports and assist building security desks with unexpected drop-in visitors.
• Maintain and organize GGRC reception area/waiting room for cleanliness.
• Receive or assist with incoming deliveries or packages and out-going delivery or package pick-up.
• Provide front desk coverage for Board of Director meetings.
• Serve as phone back-up to other GGRC office front desk staff.
• Assist with SF Conference or Meeting Room reservations.
• Assist with visitor registrations as needed.
• Sort or process daily mail as needed.
• Hold and distribute various department items for staff as directed.
• Perform additional tasks and projects as assigned.

Requirements

• High School Diploma or equivalent.
• 3+ years in an office setting with front desk reception, office assistant, or customer service oriented duties.

Skills

• Technical Literacy
• Communication and Interpersonal Skills with Active Listening
• Professional Etiquette
• Organized
• Agile Multitasking and Prioritization
• Collaboration/Teamwork
• Dependable
• Technology proficient with Microsoft 365 programs
• Familiarity with Zoom Phones a plus, but not required
• Strong communication skills, oral and written
• Strong listening skills
• Ability to respond empathetically and appropriately as needed
• Ability to problem solve spontaneously
• Ability to maintain a calm demeanor under stressful situations or conversations
• Strong customer service skills
• Professional demeanor
• Coursework in Office Administration or related areas
• Experience in multi-cultural settings
• Bilingual capacity, particularly English/Spanish or English/Cantonese

Location

• San Francisco headquarters

Work Type

• Full-time

Experience Level

• 3+ years

Education Level

• High School Diploma or equivalent

Salary/Compensations

• $37,672 - $45,207

Benefits

• Medical and Dental benefits with a generous employer contribution
• Employer paid Life, Disability and Vision coverage
• 10% employer contribution to a 403(b) retirement account
• 13 vacation days
• 15 sick days
• 11 paid holidays
• 6 personal days
• Up to 5 paid days for continuing education

About the Company

• GGRC values diversity, we believe in creating an environment where people of all backgrounds can collaborate to find solutions to complex problems.
• We are community minded and passionate.
• GGRC values each person as a full, robust, and unique individual and interacts with each person in a manner that is respectful and responsive.
• We endeavor to place each person at the center of his, her or their own life.
• We approach each person as an expert on his, her or their own life and identity with a clear and attentive inquiry into what is important to, as well as important for, that one person (whether coworker or person-served, family member or other stakeholder).

Equal Opportunity

• GGRC values diversity; people of all backgrounds are encouraged to apply.
• Golden Gate Regional Center is an Equal Opportunity Employer.