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About the Role

We are looking for a Senior Implementation Manager to own how our new product lands with customers. You will be the difference between a product that gets sold and a product that actually goes live, gets used, and stays used. You will work closely with the CEO and CCO in your first few months to learn our new product end-to-end, learn our customers, and learn the way we implement at Suvera. From there, your job is to make implementation a repeatable engine, not a heroic act. Three things matter most: Delivery, Stakeholders, and Process. This role reports to the CEO.

Responsibilities

Own project management end-to-end
Run every implementation against a clear plan with milestones, owners and dates that survive contact with reality
Drive multiple implementations in parallel without dropping the ball on any of them
Hold the line on scope, timeline and quality. Say no when you need to, and explain why
Spot risk early and escalate it cleanly - to the customer, to the team, and to me
Run weekly project rhythms internally and externally so nobody is ever guessing where we are
Lead stakeholder management
Be the person the customer trusts to tell them the truth, not the person who tells them what they want to hear
Build relationships with practice managers, partners, clinical leads and operational teams that outlast any single project
Manage senior stakeholders without losing the room on the day-to-day
Push back, respectfully, when expectations don't match what the product can do today. Educate, don't just absorb
Be the single point of contact who can credibly speak for product, care and engineering
Be the product expert in the room
Know our new product better than the customer
Sit close to product and engineering so what you learn on the ground feeds back into what we build
Translate clinical and operational complexity into product requirements the team can actually act on
Defend the product when the customer is wrong about it. Change it when they're right
Coach customers on the use cases that matter. Stop the ones that don't before they become custom work
Design and iterate the implementation process
Build the playbook for how we implement. Templates, checklists, sequencing, ownership - none of it should live in your head
Treat every implementation as an experiment. What worked, what didn't, what we change next time
Bring structure without adding process for its own sake
Build the muscle to measure implementation - time to go-live, time to first value, adoption at 30/60/90 days - and use those numbers to improve, not to decorate slides
Set the foundation so the next implementation manager we hire is productive in weeks, not months

Requirements

5+ years running implementations of B2B or B2B2C software, ideally in healthcare, healthtech or another regulated industry
A track record of getting complex software live with non-technical customers, on time and in scope
Outstanding stakeholder management
The ability to influence without authority
The ability to push back without damaging the relationship
A bias toward writing things down
Operational rigour
The judgement to know when to follow the process and when to break it
Excitement about in-office collaboration at 3 days a week
Treats this as personal, not just professional
Exposure to clinical practice, especially through nursing experience, would distinguish candidates
Direct experience implementing software into UK primary care, NHS trusts, ICBs, PCNs or community pharmacy
A history of being a first or early implementation hire
Experience as a point of escalation for less experienced colleagues, or coaching and managing other implementation managers
Exposure to clinical workflows, EHRs or care operations

Skills

Project management
Stakeholder management
Product expertise
Process design
Influencing without authority
Communication

Location

Remote-first
In-office collaboration at 3 days a week

Work Type

Remote-first
Hybrid

Experience Level

Senior
5+ years running implementations

Salary/Compensations

£55k - £65k depending on experience (excluding equity)

Benefits

5% matched pension
Equipment and software provided
Annual wellbeing budget through Heka
Private GP and therapy appointments
Healthy snacks and nutrition provided in the office
Dinner provided when working late from the office
Support for learning & development
28 days annual leave per year, plus the option to buy 5 additional days (in addition to 8 bank holidays)
No internal meetings before 10am (unless urgent)
No Friday internal meetings (unless urgent)

About the Company

Suvera is transforming healthcare with a mission to power early care for everyone.
Partnering with UK general practices, we deliver technology and care that leverage AI to transform care in the community, close to patients, starting with those living with long-term conditions.
Currently, we manage over 300,000 patients.
Our ambitions are global, and we're just getting started.
Our advisors include luminaries like Professor Bryan Williams, a leader in high blood pressure research and guidelines in the UK.
We are a diverse team of about 60 people, including clinicians, care advisors, and experts across various disciplines.
Backed by Google for Startups and Morningside Ventures, Suvera is poised to become a global leader in healthcare.

Equal Opportunity

We’re proud to have a diverse team with a wide range of backgrounds, experiences, and skill sets.
We know that great people don’t always have the “perfect” CV, and we value potential just as much as experience.
If you’re excited about this opportunity and think you could make a positive impact in the role, we’d love to hear from you.
Please make sure to address this in your application by telling us what you’d bring to the team and why this role feels like the right fit for you.