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About the Role

As a Sales Account Manager with a portfolio of healthcare clients, you will be the primary sales contact and trusted advisor responsible for developing long-term relationships, ensuring adoption, minimizing churn, and identifying opportunities to grow each account. We are seeking West Coast and Midwest applicants.

Responsibilities

• Develop and deliver proactive engagement strategies, health checks, and business reviews.
• Analyze product usage and satisfaction to ensure renewals and long-term value.
• Identify risk signals early and take action to mitigate churn.
• Negotiate contracts that are mutually beneficial to both the customer and Elsevier.
• Identify upselling and expansion opportunities aligned with customer goals.
• Position additional Clinical Solutions products to meet emerging needs through consultative selling.
• Lead sales motions from discovery through negotiation and closing.
• Build deep, trusted relationships with stakeholders across clinical, administrative, and IT functions.
• Serve as a consultative partner aligned to client objectives.
• Study market trends and become an industry expert within your designated health system region.
• Own the end-to-end sales process for renewals and expansions.
• Coach sales executives on expansion opportunities that meet customer needs.
• Accurately forecast and manage pipeline using Salesforce CRM.
• Work closely with Sales Executives and Customer Success to drive results.
• Share market feedback and help shape product improvements.
• Support coaching, mentoring, and training of new team members on occasion.

Requirements

• 2+ years of experience in healthcare sales or account management, ideally selling SaaS technology or information solutions to hospitals or health systems.
• Proven success in renewal management, upselling, or cross-selling.
• Confidence when presenting to and influencing clinical, operational, and executive stakeholders.
• Excellent presentation, communication, and strategic thinking skills.
• Ability to thrive in a fast-paced, deadline-driven environment.
• Skilled in using Salesforce CRM and Microsoft Office tools (Excel, PowerPoint, Word).
• Ability to adopt sales methodologies such as MEDDPICC, Challenger, Miller Heiman and/or Franklin Covey within your workflow.
• Ability to travel overnight, generally up to 30% of the time or based upon the needs of the business and our customers.
• AI Fluency is valued but not required.

Skills

• Salesforce CRM
• Microsoft Office Suite (Excel, PowerPoint, Word)
• MEDDPICC
• Challenger sales methodology
• Miller Heiman sales methodology
• Franklin Covey sales methodology

Location

• United States
• Canada
• West Coast
• Midwest
• New York
• New York City
• Rochester, NY

Work Type

• Home based
• Flexible working options

Experience Level

• 2+ years of experience

Education Level

• Bachelor’s degree required

Salary/Compensations

• Home based-New York Base Pay Range: $72,100 - $120,200. Total Target Cash Range: $111,000 - $185,000.
• New York City Base Pay Range: $78,700 - $131,100. Total Target Cash Range: $121,100 - $201,900.
• Rochester, NY Base Pay Range: $65,600 - $109,200. Total Target Cash Range: $100,900 - $168,200.
• U.S. National Base Pay Range: $65,600 - $109,200, Total Target Cash Range: $100,900 - $168,200.

Benefits

• Wellbeing initiatives
• Shared parental leave
• Study assistance
• Sabbaticals
• Health benefits: medical, dental, and vision coverage
• Retirement benefits: 401(k) with match and Employee Share Purchase Plan
• Wellbeing: wellness platform, Headspace subscription, and Employee Assistance Programs
• Insurance: short- and long-term disability, life, accidental death, critical illness, and hospital indemnity
• Family benefits: parental leave, adoption, and surrogacy support
• Savings accounts: HSA, FSA, dependent care, and commuter benefits
• Paid time off
• Volunteer and Employee Resource Group participation days

About the Company

• As a global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes.
• By combining trusted content with advanced analytics, we support research, education, and clinical practice.
• At Elsevier, your work contributes to solving global challenges and building a more sustainable future.
• RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
• Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
• Our purpose guides our actions beyond the products that we develop. It defines us as a company.
• Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

Equal Opportunity

• We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
• Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.
• Please read our Candidate Privacy Policy.
• We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
• USA Job Seekers: EEO Know Your Rights.