About the Role
Monitor designated streets, lots, garages, other public areas and/or an entire campus to ensure compliance with parking policies.
Responsibilities
- Provide customer service by answering questions regarding directions, events, building locations and parking policies.
- Prepare and input daily field reported financial data and keypunch all data into daily revenue reports files and system.
- Maintain individual client parking accounts; Adds, deletes, & account changes.
- Enter and post monthly receivable payments.
- Coordinate, monitor, review and collect overdue/outstanding accounts.
- Create daily parking revenue report from TEZ, Flow Bird, Verge, Park-Link, SMS and T2P platforms.
- Pull daily parking revenue report from TEZ, Flow Bird, Verge, Park-Link, SMS and T2P platforms.
- Daily paperwork revenue reconciliation. Pull reports from different revenue stream platforms.
- Create a daily DCR and update all daily reports.
- Update the daily traffic counts report.
- Update parking enforcement revenue report.
- Update Tenant Validation Report.
- Perform accounts payable, bank reconciliations, detailed record keeping, answering phones and filing, client communication.
- Interact with Operations Managers.
- Answer and direct incoming phone calls, emails, open mail, send payments to the mailbox, and assist in customer inquiries and transactions.
- Support Facility Managers and Regional Financial Analyst with other administrative duties as necessary.
Requirements
- Knowledge of basic bookkeeping or accounting principles.
- Excellent organizational, time management, and problem-solving abilities.
- Strong knowledge of Microsoft office suite, including Outlook, Word, and Excel.
- Must be able to multi-task in an office setting.
- Knowledge of geography of the area they are enforcing.
- Knowledge of hazards and safety precautions.
- Ability to use a handheld computer.
- Ability to understand and apply parking regulations.
- Ability to interact with others in a courteous and tactful manner.
- Ability to maintain a pleasant and mannerly demeanor when speaking on the telephone and with the public.
- Ability to effectively respond to customer problems or complaints.
- Must be proactive with strong personal drive and proven customer service skills.
- Must be willing to lead by example.
- Must be willing to work a flexible schedule.
- Must be able to multi-task and manage confidential information.
- Must possess excellent written and verbal communication skills.
- Must possess strong organizational skills.
- Be able to meet company appearance guidelines.
- Available to work shift times required by our client or operational needs including nights, weekends, and holidays.
- Be able to sit, stand, lift, climb, push and/or bend for extended periods of time.
- Can lift objects and baggage with weights in excess of 70 pounds in a safe manner.
- Must exercise proper judgment, tact, and diplomacy in dealing with people.
Skills
- Customer service
- Data entry
- Bookkeeping
- Accounting principles
- Organizational skills
- Time management
- Problem-solving
- Microsoft Office Suite (Outlook, Word, Excel)
- Accounts payable
- Bank reconciliations
- Record keeping
- Client communication
- Written communication
- Verbal communication
Work Type
- Full Time
- Onsite
Salary/Compensations
- $21.00 per hour
