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About the Role

The Reservationist is responsible for taking reservations and accurately communicating guest inquiries. This role involves following up on reservations to confirm details and guest needs, with most communication handled via phone and email. The position requires availability to work Tuesday through Saturday.

Responsibilities

• Answer phones, monitor emails, and online booking systems to accurately record and modify reservations.
• Note dietary restrictions and special requests on each reservation and code guests following Sartiano's standards.
• Communicate restaurant guidelines regarding cancellation policies, dress codes, and large-party requirements.
• Process order forms, requests, and reports.
• Communicate effectively with the Private Events Manager regarding private event inquiries.
• Take detailed messages and liaise between the restaurant management team to follow up with inquiries.
• Handle guest inquiries and complaints courteously and efficiently, promoting positive guest and employee relations.

Requirements

• At least one year of experience in a fast-paced or upscale dining environment.
• Exceptional phone etiquette and a warm, professional demeanor, even during peak hours.
• Proficient computer skills including SevenRooms, Google Suite, Word, Excel, and Adobe.
• Ability to recognize and handle confidential information with a high degree of confidentiality and sensitivity.
• Ability to set priorities and meet deadlines.
• Ability to acknowledge, solve problems, and coordinate decisions in an expedited and efficient manner.
• Great time management, interpersonal, organizational, and communication skills.
• Ability to work in a fast-paced environment and adapt to changes with ease.
• Good working knowledge of office equipment (PC, fax, printer).
• Must be able to work Tuesday through Saturday.
• Must be able to seize, grasp, turn and hold objects with hands.
• Fast-paced movements are required to go from one part of the club to others.
• Must be able to move, pull, carry or lift up to 25 pounds on occasion and 15 pounds regularly.
• Occasional environmental exposures to cold, heat, and water.
• Occasionally kneel, bend, crouch and climb as required.

Skills

• SevenRooms
• Google Suite
• Word
• Excel
• Adobe
• Time management
• Interpersonal skills
• Organizational skills
• Communication skills

Experience Level

• At least one year of experience in a fast-paced or upscale dining environment

About the Company

• Bond Hospitality and Mercer 1, LLC (DBA: Sartiano’s) is an equal opportunity employer.

Equal Opportunity

• All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.