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About the Role

Become a member of our Dedicated Support Engineer team, solving technical challenges and leveraging soft skills to thrill clients. Manage a ticket queue to provide technical guidance and troubleshooting, enabling customer satisfaction and company growth. Work in tandem with LiveRamp’s Technical Services team to support global brands, advertisers, agencies, financial institutions, and data providers. Be a pioneering member of a newly established team with a metrics-driven, people-centric culture, adapting and thriving in an evolving environment. Analyze and seize opportunities to continuously improve customer outcomes using KPIs, case data, qualitative reviews, and feedback. Implement and configure workflows to streamline setup for new clients and improve efficiency for existing ones.

Responsibilities

Manage a ticket queue to provide technical guidance and troubleshooting
Implement and configure workflows to streamline setup for new clients and improve efficiency for existing ones
Analyze and seize opportunities to continuously improve customer outcomes using KPIs, case data, qualitative reviews, & feedback

Requirements

2-5 years of experience in advertising technology, marketing services or software technology in a customer support or delivery services role
History of resolving customer issues quickly, with sustainable solutions, while delighting all stakeholders
Track record of successfully facilitating processes that result in experience improvements for internal and external stakeholders
Demonstrated success in prioritizing work with little oversight
Open-minded, collaborative, dependable, and poised when working through customer or internal challenges
Resourcefulness
Great communication skills with external customers and internal stakeholders
Ability to work and succeed in ambiguous situations with little direction
Ability to respond promptly and follow through on projects to completion
Willingness to work in a standard 9am-5pm window, with flexibility and potential on-call or weekend coverage
Strategic and forward thinking, proven ability to plan ahead
Type S(tartup) personality: smart, ethical, friendly, cross-functional, hardworking and proactive

Skills

SQL querying
Ability to execute and understand existing queries
Ability to make adjustments to queries as needed

Location

San Francisco, California

Work Type

Full-time

Experience Level

2-5 years

Education Level

Bachelor’s degree in Computer Science, Engineering, Mathematics, or a related technical field, or equivalent practical experience

Salary/Compensations

$92,500 to $140,500

Benefits

Flexible paid time off
Paid holidays
Options for working from home
Paid parental leave
Medical, dental, vision, life and disability insurance
Employee assistance program
Voluntary benefits
Perks programs for healthy lifestyle and career growth
401K matching plan (1:1 match up to 6% of salary)

About the Company

LiveRamp is the data collaboration platform of choice for the world’s most innovative companies.
A groundbreaking leader in consumer privacy, data ethics, and foundational identity.
LiveRamp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use cases.
Hundreds of global innovators turn to LiveRamp to build enduring brand and business value.
LiveRamp’s mission is to connect data in ways that matter.
LiveRamp is based in San Francisco, California with offices worldwide.

Equal Opportunity

LiveRamp is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, disability, sexual orientation, gender identity, genetics or other protected status.
Qualified applicants with arrest and conviction records will be considered for the position in accordance with the San Francisco Fair Chance Ordinance.
We use automated decision systems (ADS) as part of our recruitment and hiring process. If you require an accommodation or believe that the use of an ADS may create a barrier to your application or participation in the hiring process due to a disability or other protected characteristic, please let us know.
We are committed to providing reasonable accommodations and ensuring an equitable hiring experience for all candidates.
California residents: Please see our California Personnel Privacy Policy for more information regarding how we collect, use, and disclose the personal information you provide during the job application process.
To all recruitment agencies: LiveRamp does not accept agency resumes. Please do not forward resumes to our jobs alias, LiveRamp employees or any other company location. LiveRamp is not responsible for any fees related to unsolicited resumes.