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About the Role

As the Manager, Customer Success, you will step into a pivotal leadership role designed to maximize the value, retention, and growth of our B2B customer portfolio. You will champion a high-performing team of Customer Success professionals, serving as the strategic architect of exceptional customer experiences and long-term brand advocacy. By driving execution of our innovative customer success strategy, your leadership will directly influence Docebo’s market momentum and elevate how global brands unlock the power of our learning platform.

Responsibilities

Manage, mentor, and inspire a talented team of Customer Success professionals, establishing clear KPI metrics, development plans, and a vibrant, collaborative team culture.
Execute and evolve a cutting-edge Customer Success strategy aligned with Docebo's overarching growth objectives to secure top-tier customer satisfaction and retention.
Collaborate seamlessly with cross-functional partners in Sales, Marketing, and Product to align corporate goals and ensure a unified, customer-centric journey.
Build and nurture deep relationships with key enterprise accounts, acting as a trusted strategic advisor to align their business outcomes with our technical capabilities.
Build, standardize, and scale efficient operational processes and best practices utilizing advanced Customer Success platforms and automated tools.
Empower your team to cultivate accounts effectively, paving the way for organic upsell and cross-sell opportunities while systematically tracking customer health.

Requirements

3-5+ years of successful leadership experience directly guiding a customer-facing team, ideally within a fast-paced B2B software environment.
Exceptional communication skills with a native ability to establish high-impact trust and rapport across fully remote or hybrid environments.
Highly resilient mindset capable of navigating high-volume workloads and high-pressure client scenarios with poise.
Masterful balance of deep customer empathy and strong business acumen to secure win-win outcomes for both Docebo and our users.
Exceptional problem-solving skills combined with the self-driven organization required to navigate ambiguity and achieve complex goals.
Eagerness to collaborate closely with global teams, including the ability to travel with notice up to 25% of the time.

Skills

Customer Success
Leadership
B2B Software
Communication
Resilience
Problem-solving
Organization
Collaboration
HR Tech
LMS Technologies
Enterprise Learning Ecosystems

Location

Remote
Hybrid

Work Type

Hybrid

Experience Level

3-5+ years of leadership experience

Education Level

Bachelor's degree or equivalent foundational experience

Salary/Compensations

Competitive compensation package

Benefits

Employee Share Purchase Plan (ESPP) at a 15% discount
Health benefits
Paid vacation days
Two company-wide Docebo Days
Floating holidays
Birthday off
Paid parental leave
Access to Employee Resource Groups (PRIDE, DWA, BIDOC, Green Ambassadors)
Company-wide events

About the Company

At Docebo, we create seamless, AI-powered learning experiences for over 3,000 customers worldwide.
We have successfully achieved two IPOs (TSX: DCBO & NASDAQ: DCBO), been recognized as a top SaaS e-learning solution, and are growing exponentially in the process.
We're a global company, with office across North America, EMEA, APAC, and beyond.
Our team is guided by five core values—Grow Together Win Together, Build with Our Customer, Clear is Kind, Own Outcomes, Progress Over Perfection—that shape everything we do.
If this resonates with you, now is the perfect time to join one of the fastest-growing learning technology companies in the world.

Equal Opportunity

Docebo is an Equal Employment Opportunity employer.
We are committed to diversity and inclusion in our workforce.
All qualified applicants and employees will receive consideration for employment regardless of their race, colour, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law.
As a federal contractor, Docebo is committed to the principles of affirmative action and equal employment opportunity for protected veterans and individuals with disabilities.
Docebo does not discriminate because of protected veteran status or on the basis of disability, and Docebo takes affirmative action to employ and advance in employment qualified protected veterans and individuals with disabilities.
Any individuals requiring a reasonable accommodation or would like to voluntarily disclose a disability or protected veteran status to assist with their employment application should send an e-mail to recruiting_accommodations@docebo.com. The email should also include the position you’re interested in.