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About the Role

This role involves planning, collecting, and analyzing data to inform design and product decisions. You will collaborate with cross-functional teams, including engineers and product managers, to produce key IT enterprise products and processes while advocating for user needs.

Responsibilities

• Uncover user needs, friction points, and opportunities through data analysis and user journey mapping.
• Plan and produce key IT enterprise products and processes based on data, limitations, and performance requirements.
• Collaborate with the UX Research team to plan, execute, and analyze usability tests.
• Utilize Agile methodologies and tools like Jira.
• Build relationships and communicate with cross-functional teams and stakeholders.
• Advocate for end users to understand their pain points and needs.
• Interact with technical issues and reported bugs to improve user experience.
• Socialize the end-to-end user journey to identify improvement opportunities.
• Align with industry standards regarding reporting, costs, and security.

Requirements

• Bachelor's degree in Information Science, Media Studies, Interaction Design, or a related field.
• One year of experience designing user experience for applications.
• One year of experience with high-fidelity prototyping tools and creating complex interactive prototypes.
• One year of experience collaborating with engineers and product managers in an agile environment.
• One year of experience with interaction design principles and patterns.
• One year of experience using, contributing to, and improving comprehensive design systems.
• One year of visual design experience with color, typography, and layout.
• Experience conducting and analyzing user research, including usability studies, surveys, and interviews.
• Experience with accessibility standards, screen reader technology, and inclusive design.
• Experience using data analytics to interpret user behavior and guide design improvements.
• Experience working within Agile development teams.
• Experience using project management and collaboration tools.
• Experience identifying gaps in enterprise design systems and contributing new components.
• Experience documenting design decisions and contributing to design system repositories.
• Experience leading cross-functional teams in creative and ideation sessions.
• Experience using digital whiteboards and remote facilitation techniques.
• Experience with large-scale heuristic assessments using Nielson Norman methodology.
• Experience building component libraries in industry-standard design tools.
• Experience designing and developing non-linear and graphical user interface elements.
• Experience contributing to open-source projects.
• Experience designing for technical users, including developers, sysadmins, and platform engineers.
• Experience designing for infrastructure-as-code projects, CLI, and GUI environments.
• Experience designing technical onboarding user experiences.
• Experience with technical and non-technical presentations for various audience sizes.

Skills

• Data analysis
• User journey mapping
• Usability testing
• Agile methodologies
• Jira
• High-fidelity prototyping
• Interaction design
• Design systems
• Visual design
• User research
• Accessibility standards
• Screen reader technology
• Data analytics
• Project management
• Digital whiteboarding
• Remote facilitation
• Heuristic assessment
• Nielson Norman methodology
• Component library development
• Open-source contribution
• Technical communication

Location

• Remote, U.S.

Work Type

• Remote
• Full-time

Experience Level

• 1 year of experience

Education Level

• Bachelor's degree

Salary/Compensations

• $115,770 - $185,070 /year

Benefits

• Bonus eligibility
• Commission eligibility
• Equity eligibility

About the Company

• Red Hat is the world’s leading provider of enterprise open source software solutions.
• Focuses on Linux, cloud, container, and Kubernetes technologies.
• Operates in 40+ countries with a culture built on transparency, collaboration, and inclusion.

Equal Opportunity

• Red Hat is an equal opportunity workplace and affirmative action employer.
• Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.