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About the Role

We are seeking a Dynamics 365 Customer Engagement Solution Architect to join our Data & Dynamics team. This role involves leveraging expert knowledge of Dynamics 365 Customer Engagement and related Microsoft cloud solutions to understand client requirements, design, and implement solutions that address business challenges. You will collaborate with sales and leadership teams to provide solution direction and quotes.

Responsibilities

Support Business Applications and Data Modernization portfolio with assessments, solution design, and implementation of Microsoft Dynamics Customer Engagement/Dynamics 365 solutions.
Map overall design to client requirements and systems, ensuring solutions align with business goals and processes, and fit within the enterprise context.
Participate with the implementation delivery team to develop a solution proposal that includes scope, assumptions, implementation plan, and technology solution options.
Provide pre-sales technical assistance, demonstrations, and product education.
Develop estimates, Statements of Work (SOWs), and proposals outlining professional services.

Requirements

5+ years of Microsoft Dynamics 365 Customer Engagement implementation experience with experience in other MS Dynamics modules.
3+ years’ experience implementing and using Dynamics 365 CE Field Service/Microsoft CRM.
3+ years of consulting experience.
Extensive experience with Microsoft Dataverse and Power Platform.
Experience using Azure DevOps for gathering and documenting business processes and requirements.
Experience with SDK and 3rd party tools such as XRM Toolbox for administration.
Knowledge in Dynamics 365 CE Field Service/Microsoft CRM and understanding of business processes.

Skills

Dynamics 365 Customer Engagement
Microsoft cloud solutions
Business consulting
Technical consulting
Microsoft Dataverse
Power Platform
Azure DevOps
SDK
XRM Toolbox

Location

Toronto
Vancouver
Edmonton
Calgary

Work Type

Full-time

Experience Level

5+ years of Microsoft Dynamics 365 Customer Engagement implementation experience
3+ years’ experience implementing and using Dynamics 365 CE Field Service/Microsoft CRM
3+ years of consulting experience

Education Level

Dynamics 365 Certifications such as Dynamics 365 Fundamentals
Dynamics 365 for Field Service Functional Consultant
Dynamics 365 for Customer Services Functional Consultant
Dynamics 365 for Sales Functional Consultant
Power Platform Fundamentals
Power Platform Developer

Salary/Compensations

$122,360 - $150,000 a year
Expected Salary Range plus 15% Variable earnings

Benefits

Comprehensive benefits plan
Career Growth – Permanent staff positions, paid training, career life planning, and relocation and travel opportunities
Interesting Work – Be part of exciting projects while accessing all the latest technologies
Flexible Environment – A workplace that values the importance of flexibility for personal/professional growth, happiness, and wellness

About the Company

Long View is one of North America’s most dynamic IT providers.
Our culture allows our people to live life to its fullest.
We create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging.
Our company’s core pillars are Integrity, Competence, Value, and Fun.
90% of Long View team members rated Long View as a good or great place to work!

Equal Opportunity

Long View is an equal opportunity employer.
We are fostering an inclusive environment.
We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace.
If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know.