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About the Role

The Process Improvement Specialist will drive Enterprise Continuous Improvement (CI) targets through process analytics and continuous improvement. This role involves partnering with stakeholders, analyzing processes, identifying improvement opportunities, and implementing solutions to enhance efficiency. The specialist will also act as a Subject Matter Expert (SME), fostering a culture of continuous improvement through training, mentorship, and support.

Responsibilities

Lead process improvement projects leveraging Lean, Six Sigma, and other CI methodologies.
Analyze current processes, identify inefficiencies, and recommend optimized solutions.
Develop and implement standardized processes and best practices across the organization.
Use consulting/inquisitive skills and systems thinking to identify patterns and root causes of operational challenges.
Develop and manage a portfolio of CI initiatives that are measurable and drive value.
Collaborate with AI Specialists as required to deliver solutions for optimal process reengineering.
Build capacity internally to support business scalability and sustainable growth.
Develop standardized approaches that enable consistent execution while maintaining cost stability as the business grows.
Enhance operational efficiency to ensure that increased demand does not proportionally increase costs.
Act as a CI SME, providing guidance and mentorship to employees across the organization.
Facilitate workshops and training sessions to build CI skills and knowledge.
Develop training materials, resources, and documentation to support capability building allowing teams to manage growth effectively and efficiently.
Continuously invest in personal and team development by adopting emerging techniques and technologies in solution design and optimization.
Partner with business leaders and stakeholders to identify areas of improvement and develop CI plans.
Communicate project status, outcomes, and impact to stakeholders and leadership.
Foster collaboration and knowledge sharing among team members and cross-functional partners.
Collaborate with Workforce Planning Manager to ensure staffing models reflect CI initiatives.
Partner with Workforce Analysts to reflect Ci initiatives in overall operational reporting.
Track key performance indicators (KPIs) to measure the success of improvement initiatives.
Report on progress, achievements, and lessons learned to the CI COE Lead and relevant stakeholders.
Ensure reporting and pipeline visibility to leadership.

Requirements

Minimum of 3 years of experience in process improvement, operations, or a related role.
A minimum of three years of analytical and reporting experience.
Proven experience in leading CI initiatives and building capabilities within the organization.
Strong analytical skills and proficiency in data analysis and visualization tools.
Superior communication, presentation, and stakeholder management skills.
Strategic thinker with a high degree of business and financial acumen.
Ability to work collaboratively and influence change across various levels of the organization.
Strong personal integrity and work ethic.
Demonstrated ability to build cross-functional relationships and facilitate robust problem-solving discussions.
Proficiency in English is required for this position.

Skills

Lean
Six Sigma
Process analytics
Continuous improvement
Data analysis
Data visualization
Consulting
Systems thinking
Training
Mentorship
Stakeholder management
Communication
Presentation

Location

Canada

Work Type

Full-time

Experience Level

Minimum of 3 years of experience in process improvement, operations, or a related role
Minimum of three years of analytical and reporting experience

Education Level

Bachelor’s degree in business, Engineering, or a related field
MBA or professional designation preferred
Lean and/or Six Sigma certification required

Salary/Compensations

CAD $74,269.00 - 109,341.00

About the Company

GreenShield is a non-profit social enterprise that brings coverage and care together.
Founded in 1957, GreenShield introduced North America’s first prepaid drug plan with a mission to support better health for all Canadians.
We are noble challengers, purposefully building a better way.
Our mission is to create better health for all Canadians.
We believe a career should be meaningful, not just a means to earn a living.
Our culture is one where everyone's voice is heard and valued.
We dare to challenge the status quo.
We believe that your workplace should empower you to be the best version of yourself.
We provide a place where you can be inspired, challenged, and rewarded.
We believe our people are critical to our overall success.
Inclusivity makes us a stronger, smarter and more informed organization.
Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities.
A career at GreenShield isn’t just about personal achievements, it's about making a difference together.

Equal Opportunity

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all.
We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process.
Information received relating to accommodation will be addressed confidentially.