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About the Role

Delivers all food menu items and accurately describes them to the guests. Acts as a liaison between servers, cocktail servers, bartenders, and chefs. Interacts with guests, fellow employees, and supervisors in a polite and courteous manner to ensure gracious hospitality.

Responsibilities

• Maintain professional appearance standards.
• Anticipate and accommodate all guest needs.
• Provide professional and exceptional service.
• Deliver and describe all food items to guests in a timely manner.
• Participate in table maintenance and bussing of excess tableware.
• Maintain general cleanliness of stations and the entire venue.
• Follow supervisor’s instructions, communicate with and support co-workers.
• Possess in-depth knowledge of all food menus and the company.
• Comply with Department of Health and company sanitation standards.
• Communicate guest needs to Front-of-House and Heart-of-House support staffs, managers, and chefs.
• Properly set-up runner’s station, perform side-work and other opening/closing procedures.
• Stock station with prescribed items and supplies.
• Perform opening and closing side-work as prescribed.
• Report all breakage and equipment/furniture damage immediately to management.
• Attend and participate in daily pre-service meetings.
• Attend and participate in training sessions or departmental meetings.
• Learn by listening, observing other team members, and sharing knowledge.
• Portray a positive and professional attitude.
• Demonstrate knowledge of the Company, its partners, and supporting hotel environments.
• Work as part of a team and provide help and support to all fellow team members.

Requirements

• Must be able to stand, lift, and bend for extended periods.
• Must be able to bend and lift up to 50 lbs.
• Role may include job duties or tasks requiring repetitive motion.
• Exposure to hot kitchen elements or cleaning materials.
• Must be able to work and remain focused in a fast-paced and ever-changing environment.
• Ability to work a flexible schedule including varying shifts such as days, evenings, weekends, and holidays.

Skills

• Food Handling Certificate
• Hospitality experience
• Food running experience
• Experience in a high-volume restaurant/nightclub/lounge

Education Level

• Company in-venue runner training