Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The IT Customer Services C (IT Technician) is a fully proficient individual contributor responsible for diagnosing, resolving, and maintaining end-user hardware and software assets within a structured IT service delivery environment. This customer-facing role represents IT Operations through professional communication, technical competence, and a disciplined approach to incident resolution, contributing to service stability, security compliance, and continuous operational improvement.

Responsibilities

• Provide end-user support services for corporate desktops, laptops, mobile devices, collaboration systems, and conference room technologies.
• Setup, troubleshoot, repair, upgrade, and maintain endpoint hardware and software.
• Triage and respond to incidents and service requests via ITSM system, phone, and in-person support channels.
• Accurately document troubleshooting steps, resolutions, and asset updates in accordance with established procedures.
• Administer network user and group access in alignment with corporate security policies and data protection standards.
• Troubleshoot client networking issues (LAN and Wi-Fi).
• Maintain compliance with established SLAs, escalation procedures, and documentation standards.
• Escalate issues to higher technical tiers when appropriate, maintaining ownership through resolution.
• Support remote and international users as required.
• Participate in scheduled after-hours or weekend support rotations.
• Identify recurring incidents or service trends and communicate findings to management.

Requirements

• Strong troubleshooting skills across Windows desktop environments.
• Working knowledge of Office 365 / Microsoft productivity platforms.
• Proficiency in Active Directory user and group administration.
• Ability to troubleshoot client-level networking and connectivity issues.
• Familiarity with endpoint lifecycle processes.
• Understanding of information security and data privacy principles.
• Ability to work under limited supervision with autonomy.
• Sound judgment when prioritizing multiple incidents.
• Ability to follow established procedures and service management workflows.
• Accurate and structured documentation practices.
• Awareness of SLA impact and service performance expectations.
• Strong written and verbal communication skills.
• Professional customer service approach across technical and executive audiences.
• Ability to manage face-to-face and remote support interactions effectively.
• Collaborative team mindset.

Location

• Don Mills, Ontario

Experience Level

• Minimum 2 years of prior relevant experience in a structured help desk or IT support environment.

Education Level

• 2-year post-secondary diploma or Associate Degree in Information Technology or related field.

Salary/Compensations

• $41000-$91000

About the Company

• As a subsidiary of L3Harris Technologies and within the Communications & Spectrum Dominance (CSD) Segment, the WESCAM division develops the most advanced optical sensor and targeting systems for global defense and military sectors, national security, search & rescue and airborne law enforcement agencies. From long-range covert surveillance missions to search and rescue operations, our MX-series systems, and the mission systems solutions they produce stabilized high-magnification electro-optical and infrared images from airborne, marine and ground based platforms, enabling our customers to see first and act first.