Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
The Customer Success Manager will guide clients to maximize their success with AB Tasty’s suite of products, including testing, personalization, feature management, search, and recommendations. This role is crucial in helping clients achieve their digital optimization goals and ensuring they derive maximum value from our platform.
Responsibilities
- Manage a portfolio of enterprise clients, guiding them through platform onboarding, adoption, and long-term optimization strategies.
- Build and maintain trusted relationships with key stakeholders, combining technical fluency with clear business understanding.
- Drive measurable business outcomes, client retention, and account growth by linking platform usage to shared success plans.
- Lead onboarding, training, and strategic enablement sessions to build client confidence and accelerate time to value.
- Liaise with Key Account Managers, Engineering, Product, and Support teams to align internal resources, identify risk, and orchestrate cross-functional success.
- Develop deep expertise across multiple products while staying informed on industry trends.
- Act as a proactive strategic partner who anticipates challenges, captures product feedback, and navigates complex environments beyond standard playbooks.
Requirements
- 4+ years client-facing SaaS or digital optimization managing enterprise accounts.
- Confidence in engaging both decision-makers and end users (VPs, Heads of Marketing, Product Managers, Engineers) with a consultative mindset.
- Passion for UX design, analytics, e-commerce, and/or customer experience optimization, enabling tailored, strategic guidance.
- Strong operational rigor and a commitment to sharing learnings to help the broader team scale what works.
- Confidence in navigating complex accounts as a resourceful critical thinker and problem-solver who approaches challenges with a resilient, solutions-oriented mindset.
- Basic knowledge of how websites work including HTML, CSS, and JavaScript.
- Eagerness to continuously learn and adapt in an evolving environment, embracing new products, processes, and team dynamics.
Skills
- Technical fluency
- Business understanding
- HTML
- CSS
- JavaScript
- React
- Vue.js
- Server-Side Rendering
- SPA
- APIs
- SDKs
- UX design
- Analytics
- E-commerce
- Customer experience optimization
Location
- New York
Work Type
- Permanent
- Full-time
- Hybrid
Experience Level
- 4+ years
Benefits
- Make a Real Impact: Directly influence our success and contribute to the company’s growth.
- Ownership & Autonomy: We believe in trust, no micromanagement, just the freedom to excel.
- International Culture: Collaborate with a diverse, global team across 8 countries.
- Career Development: We offer vast opportunities for professional growth, education, and upward mobility.
- Flexible Work: Enjoy a balanced schedule with up to 3 days of remote work per week.
About the Company
- AB Tasty is a global leader in AI-powered experience solutions, helping brands sell better by creating positive user experiences across all digital properties.
- Founded in 2009, AB Tasty has partnered with over 1000 clients, including Kering, McDonald’s, Ulta Beauty, L’Oreal, Disneyland Paris, and LVMH.
- With a presence in 8 countries across 3 continents, AB Tasty has a team of 300+ passionate individuals dedicated to building the internet of the future.
- AB Tasty fosters a diverse, dynamic team that values innovation and growth, with a company culture centered around core values: client satisfaction, impact, going above and beyond, and teamwork.
- The company is committed to creating a workplace where everyone feels empowered to share ideas, take risks, and make an impact, while nurturing the team's professional journeys.