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About the Role

We are seeking an experienced and historically successful Principal BPO/BPaaS Sales Lead for our Agentic AI Customer Service business. Successful candidates will be domain subject matter experts in one or more industries, with a proven history of originating relationships and closing large, complex BPO and BPaaS deals. These senior-level sales professionals will create a market of buyer relationships with decision makers at or proximal to the C-level and will position AI-first BPO/ BPaaS transformative service solutions that enable their businesses to achieve their Board-Level, and Executive-Level strategic outcome goals.

Responsibilities

Market-maker who originates deals proactively.
Subject Matter Expert in one or more of the following industries: Banking & Financial Services, Fintech, Insurance (P&C, L&A), Manufacturing/ Retail/ Consumer, Travel & Hospitality, Hi-tech, Energy & Utilities, Telecom, Healthcare (Payor, Provider) & Life Sciences.
Utilize a consultative approach to understand unique challenges and develop a customized transformative BPO/ BPaaS proposition.
Lead the end-to-end sales cycle to structure competitive multi-million-dollar ACV BPO deals.
Develop and execute a strategic go-to-market plan.
Build strong executive-level relationships with prospective decision makers and stakeholder influencers.
Stay current on industry and AI/ technology trends, competitive positioning, and emerging technologies.
Serve as a thought leader in the market and contribute to brand elevation.

Requirements

Ideally 15+ years of experience in BPO / Business Process Services sales with a deep understanding of transformative outsourcing models and with a specific focus on Contact Centres.
Demonstrated success having sold large, complex, global BPO deals (ideally >$20M TCV).
Industry experience selling Transformative Customer Experience/ Customer Service and Industry Specific Core value chain deals.
Strong financial acumen and ability to structure complex deal constructs.
Exceptional executive presence, communication, and relationship-building skills.
Experience working within or selling to Fortune 1000 clients.

Skills

AI (agentic & generative)
Analytics
Core industry specific administrative platforms
Automation

Location

UK: Remote
Client visits
Client-related travel

Work Type

Remote
Hybrid

Experience Level

Principal
Senior-level

Salary/Compensations

Competitive salary

Benefits

Comprehensive, locally competitive benefits package

About the Company

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100.
Committed to accelerating client success and positively impacting society through responsible innovation.
One of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services.
Consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future.
A Global Top Employer with experts in more than 50 countries.
Offers clients access to a robust ecosystem of innovation centers as well as established and start-up partners.
Part of NTT Group, which invests over $3 billion each year in R&D.
Hires locally to NTT DATA offices or client sites to provide timely and effective support.
Flexible and meeting the evolving needs of both clients and employees.

Equal Opportunity

NTT DATA is an equal opportunity employer.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.