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About the Role

The Sr Solution Engineer is the primary technical and product expert for Revinate’s salesforce, supporting the sales team by understanding complex customer business problems and requirements and articulating them into solutions. Leveraging deep technical expertise and comprehensive hospitality domain knowledge, you will take a consultative approach to architecting, validating, and presenting complex, custom platform solutions that align with critical client needs. You will collaborate with Product Management and Product Marketing to deliver the right solution and high quality products to Revinate clients in easy-to-understand terms and act as the bridge between the sales team and technical team during implementation to ensure a successful launch. This position will require travel to support business development activities such as conferences, trade shows and client presentations.

Responsibilities

Be both a product, industry, as well as a technical expert in software for the sales team and clients
Provide clarity and leadership in prospect and client engagements of direct revenue-generating solutions and associated value propositions
Conduct sophisticated discovery sessions to uncover critical business and technical requirements, translating them into robust, multi-product solution blueprints, which may also involve partner solutions
Deliver high quality demos with clear objectives, success criteria and scope control to successfully position the value of Revinate solutions
Talk confidently about the CDP landscape, and how technology continues to evolve across the software industry
Respond to RFIs, RFPs, Infosec Questionnaires and assist in building a repository of the latest product knowledge
Draft and present business case data for client requested product enhancements, including identification of business impact to product management
Own technical sales FAQs and make sure that answers to technology questions are consistent and derived from current and accurate data
Independently present and defend complex technical architectures and value propositions to C-level executives at major hotel brands, ownership groups, and large-scale enterprises
Consult early in the sales process with Product Management on one-off opportunities to ensure customer expectations are well met
Act as a key account strategist; using ability to reference past client solution approaches to enable successful orchestration of new partnerships
Assist with product training and onboarding of new sales reps and solution engineers
Travel throughout sales territory, as needed
Represent Revinate at business development events, as needed

Requirements

5 + years of progressive experience in a Solution Engineering, Sales Engineering, or Technical Architecture role, preferably within a SaaS, MarTech, Contact Center or Revenue Management platform environment.
Expert-level knowledge of the hospitality industry ecosystem, including PMS, CRS, CRM, booking engines, data warehouse structures, Call Center Technology and common API standards (e.g., HTNG) is preferred
Demonstrated mastery in discussing, architecting, and troubleshooting complex RESTful APIs, webhooks, SSO (SAML/OAuth), data security (PCI/GDPR), and cloud infrastructure concepts.
Ability to work across organization and promote cross functional collaboration
Consultative problem solver
Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches
Leverage technology solutions for supporting business goals
Self-motivated with a history of outstanding performance in your role
Ability to demonstrate, communicate and document the value proposition, appropriate solution and unique market positioning
Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base
Comfortable seeking requirements from and presenting recommendations to executive audiences in hospitality (corporate, ownership, and property)
Embrace being part of a sales organization and competing for business
Contribute to the development of standardized processes and best practices
Project specific responsibilities working within budget/timeline and scopes

Skills

RESTful APIs
Webhooks
SSO (SAML/OAuth)
Data security (PCI/GDPR)
Cloud infrastructure concepts
PMS
CRS
CRM
Booking engines
Data warehouse structures
Call Center Technology
API standards (e.g., HTNG)

Location

Remote
Greater London area

Work Type

Remote

Experience Level

5+ years

About the Company

Revinate is one of the largest and most innovative providers of direct revenue-generating solutions in the hospitality industry.
Revinate's mission is to deliver hoteliers scalable direct revenue and profits from data-driven solutions that cultivate deeper relationships with guests.
Revinate’s Direct Booking Platform helps capture, convert and retain guests with strategies and services that maximize direct booking revenue.
This combination maximizes the lifetime value of each guest through personalized and targeted campaigns across the guest journey.
Revinate Marketing has won 1st place for Hotel CRM & Email Marketing in the HotelTechAwards five years in a row!
Revinate is proud to be a Great Place To Work Certified company!

Equal Opportunity

Revinate Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.
Revinate complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.