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About the Role

TechOps at Kraken is a modern, lean evolution of traditional enterprise IT, spanning frontline support to high-impact technical projects and long-term strategic improvements. We are building a small, highly effective TechOps team and are looking for an ambitious, experienced TechOps Generalist to help us scale Kraken safely, securely, and with a strong focus on people. This is a broad role with a huge amount of variety, working across identity, devices, SaaS, networking, automation, and office infrastructure. Ambiguity is a constant, and we’re looking for someone who enjoys making sense of it and turning it into action. We operate almost entirely in the cloud, so you’ll be exposed to a wide range of modern tools and technologies across the business.

Responsibilities

Provide hands-on 1st, 2nd, and 3rd line support across the business
Own and deliver TechOps work across identity, devices, SaaS, networking, and office infrastructure
Work closely with the TechOps Lead to balance reactive support with proactive, planned improvements
Contribute to technical projects that improve security, reliability, and scalability
Design, improve, and automate systems and processes to reduce manual effort and operational risk
Collaborate closely with Security, Engineering, and other teams to balance security, productivity, and user experience
Support our offices across the globe
Identify recurring problems and help build long-term solutions rather than short-term workarounds

Requirements

Strong hands-on experience in an IT, TechOps, or systems-focused role
Deep knowledge of Windows and macOS, with confident troubleshooting skills
Hands-on experience providing 1st, 2nd, and 3rd line support
Comfort operating in highly ambiguous environments and managing competing priorities
A strong technical foundation across identity, MDM, SaaS, and networking
Ability to communicate clearly with both technical and non-technical stakeholders
A people-first mindset and a conscientious approach to decision-making
Experience supporting macOS, Windows, iOS, and Android environments
Experience with Identity & Access Management platforms (e.g. Okta, Google Workspace, Microsoft Entra)
Understanding of SSO technologies such as OAuth, SAML, and SCIM
Enjoyment of scripting, APIs, and automating repetitive or error-prone tasks
Experience working across time zones or with distributed teams
A foundational understanding of programming or software engineering
Familiarity with security tooling such as CrowdStrike, Kolide, osquery, or Zscaler
Experience with office networking (we use Cisco Meraki)
Exposure to cloud platforms such as AWS

Skills

Identity
Devices
SaaS
Networking
Automation
Office infrastructure
Troubleshooting
MDM
Scripting
APIs
Security tooling
Cloud platforms

About the Company

Kraken powers some of the most innovative global developments in energy.
We’re a technology company focused on creating a smart, sustainable energy system.
From optimising renewable generation, creating a more intelligent grid, and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
Kraken is a certified Great Place to Work in France, Germany, Spain, Japan and Australia.
In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.7.
Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.

Equal Opportunity

As an equal opportunity employer, we do not discriminate on the basis of any protected attribute.
We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
U.S. based candidates can learn more about their EEO rights here.