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About the Role
TechOps at Kraken is a modern, lean evolution of traditional enterprise IT, spanning frontline support, technical projects, and strategic improvements. We are building a small, highly effective TechOps team and are looking for an ambitious, experienced TechOps Generalist to help us scale Kraken safely, securely, and with a strong focus on people. This is a broad role with a huge amount of variety, working across identity, devices, SaaS, networking, automation, and office infrastructure. We operate almost entirely in the cloud, exposing you to a wide range of modern tools and technologies.
Responsibilities
- Define what good looks like for a small, lean, high-performing TechOps team.
- Own the day-to-day delivery of TechOps services.
- Support global operations with opportunities to travel to our global sites.
- Liaise with TechOps leadership and architects to prioritise and deliver project work.
- Balance reactive support and projects with proactive, planned improvements and projects.
- Mentor and line manage TechOps team members, supporting their development and career growth.
- Provide hands-on 1st, 2nd and 3rd line technical support across the business.
- Collaborate closely with our Security team to balance security, productivity, and user experience.
- Manage incidents, communications, and follow-ups.
- Coordinate and deliver complex technical projects involving multiple stakeholders and teams across time zones.
Requirements
- A proven track record of leading successful IT or TechOps teams, ideally through periods of growth.
- At least 3 years of people management experience.
- Significant experience managing performance, and professional development.
- Strong service management and operational experience.
- Comfort operating in highly ambiguous environments and managing competing priorities.
- A very strong technical background underpinning your leadership approach.
- Hands-on experience providing 1st, 2nd, and 3rd line support.
- Ability to communicate clearly with both technical and non-technical stakeholders.
- Strong incident management and problem-solving skills.
- A people-first mindset and a conscientious approach to decision-making.
- Experience working across time zones and with globally distributed teams.
- Strong opinions on best practice and a desire to challenge traditional IT norms.
- Experience mentoring team members with varying levels of experience.
- Experience supporting macOS, Windows, iOS, and Android environments.
- Experience with Identity & Access Management platforms such as Okta or Microsoft Entra.
- Willingness to travel and maintain presence in regional office locations if required.
- A foundational understanding of programming or software engineering.
- Familiarity with security tooling such as CrowdStrike, Kolide, osquery, and Zscaler.
- Experience with email gateway administration and routing.
Skills
- Identity
- Devices
- SaaS
- Networking
- Automation
- Office infrastructure
- Service management
- Capacity planning
- Operational maturity
- Incident management
- Security
- Compliance
- Contract and service quality oversight
- MDM
- macOS
- Windows
- iOS
- Android
- Identity & Access Management
- Okta
- Microsoft Entra
- Programming
- Software engineering
- CrowdStrike
- Kolide
- osquery
- Zscaler
- Email gateway administration
- Routing
Location
- Global sites
Work Type
- Full-time
- Hybrid
Experience Level
- Experienced
- 3 years of people management experience
About the Company
- Kraken powers some of the most innovative global developments in energy.
- We’re a technology company focused on creating a smart, sustainable energy system.
- Our operating system for energy is transforming the industry around the world in a way that benefits everyone.
- Kraken is a certified Great Place to Work in France, Germany, Spain, Japan and Australia.
- In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.7.
- We are looking for genuinely decent people who are honest and empathetic.
- Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success.
Equal Opportunity
- As an equal opportunity employer, we do not discriminate on the basis of any protected attribute.
- We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
- U.S. based candidates can learn more about their EEO rights here.