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About the Role

As a Specialist on the Enterprise Business Partner and Problem Resolution team, you will be a key contributor to driving operational excellence and ensuring consistent, high quality customer experience. You will collaborate across departments to resolve operational challenges, support strategic objectives and contribute to continuous improvement efforts that align with GreenShield’s corporate strategy and vision. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving complex problems, and can translate data into actionable insights. You will be a connector, a collaborator, and a change agent.

Responsibilities

Lead and coordinate cross functional problem-solving efforts to address operational challenges
Conduct structured root cause analysis (e.g., 5 Whys, Fishbone diagrams, journey mapping) and work with cross functional team to uncover issues and process inefficiencies
Develop and implement corrective actions, ensuring quality and sustainability of solutions
Document findings and provide clear, concise updates to senior leadership, including summaries of root cause analysis and action plans
Act as a SME across a variety of operational scenarios, offering analytical and strategic support
Define and monitor KPIs to assess operational health and performance
Key contributor in streamlined stakeholder communication process, risk monitoring, and status reporting
Represent the business partnership team, promoting its value and impact across the organization
Contribute to portfolio reviews and dashboard development to support transparency and decision making
Champion continuous improvement by proactively identifying friction points and operational risks
Ensure alignment across teams through streamlined communication and shared understanding of goals
Collaborate with program managers, project sponsors, and IT teams to define scope and execute implementation plans

Requirements

Highly analytical and collaborative professional who can navigate complexity, drive results, and build strong relationships across the organization.
Comfortable working in a fast-paced environment, managing multiple priorities, and translating operational challenges into actionable solutions.
Proficiency in English is required for this position.
Proficiency with Microsoft Office tools: Project, Word, Excel, and PowerPoint

Skills

Root cause analysis
5 Whys
Fishbone diagrams
Journey mapping
Data interpretation
Data visualization
Performance measurement
Organizational skills
Time management
Stakeholder management
Influencing
Leading cross functional teams
Written communication
Verbal communication
Resilience
Adaptability
Proactive mindset
Navigating ambiguity
Navigating change

Location

Toronto
Windsor
Montreal

Work Type

Full-time

Experience Level

Minimum of 5 years’ experience in analytical roles, project coordination, or operational support

Education Level

Post secondary education in Business Administration, mathematics or related field

Salary/Compensations

CAD $74,269.00 - 109,341.00

About the Company

GreenShield is a non-profit social enterprise that brings worlds of coverage and care together, all in one place.
Founded in 1957 by pharmacist William Wilkinson, who introduced North America’s first prepaid drug plan.
Mission is to support better health for all Canadians.
Noble challengers, purposefully building a better way.
Focuses on a holistic approach that takes care of the mind and body.
Believes a career should be meaningful, not just a means to earn a living.
Culture is one where everyone's voice is heard and valued.
Believes that the workplace should empower employees to be the best version of themselves.
Provides a place where employees can be inspired, challenged, and rewarded.
Believes that employee growth means company growth.
Values inclusivity, diverse backgrounds, perspectives, and experiences.
Believes that being intentionally inclusive enhances company culture and positively impacts community support.
A career at GreenShield is about making a difference together.

Equal Opportunity

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all.
Even if your experience doesn’t align perfectly to every requirement, we invite you to apply.
We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process.
Please let us know of any accommodation through requestforaccommodation@greenshield.ca. Information received relating to accommodation will be addressed confidentially.