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About the Role

Supports provider practice by assisting with direct patient care duties, including patient call backs and refill requests. May perform diagnostic testing, maintain supply inventory levels, and clean and maintain medical equipment. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization.

Responsibilities

• Rooms patients, takes and documents vital signs and prepares patients for provider exam.
• Administers medication under physician’s direction and within the scope of practice.
• Performs diagnostic testing such as EKGs, audiograms, typanograms, spirometry, and visual screenings and documents in EPIC EMR.
• Reviews Provider refill in basket and assists with daily medication refill request using the ARC refill protocol.
• Reviews EPIC triage call in basket for any callbacks.
• Reviews result note in basket and calls/informs patients of normal lab results.
• Ensures rooms are properly stocked and supplies are current and within expiration dates.
• Cleans patient rooms as needed, including proper handling of dirty laundry.
• Ensures laundry cart is stocked with fresh linens on a daily basis.
• Follows directions given by nursing team leader or supervisor.
• Follows clinic protocols.
• Provides patients with educational materials as directed.
• Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct.
• Maintains regular and dependable attendance.
• Follows the core competencies set forth by the Company.
• Works holiday shift(s) as required by Company policy.
• May be responsible for answering incoming phone calls coming into nursing triage.
• Determines if the call is low acuity or high acuity by demonstrating strong listening skills.
• Forwards calls to the appropriate clinical staff member on duty if the call requires any clinical intervention.
• Posts patient test results through patient’s mychart portal.
• Refills medication following the ARC refill protocols.
• May assist providers with procedures by setting up equipment, assisting with patient preparation, and cleaning and storing equipment after exam.
• Obtains applicable consents and completes all necessary documentation in EPIC EMR.
• May maintain equipment (autoclaves, sterilizes, washes speculums, checks expiration dates, etc).
• Performs other duties within the scope of the unlicensed personnel as assigned.

Requirements

• High school diploma or equivalent.
• Must meet one of the following: Medical Assistant experience, CNA/EMT/PCT (or other comparable experience) providing direct patient care beyond Activities of Daily Living, including experience taking manual vitals and giving medications and/or injections, or Graduate of a medical assistant program.
• Six (6) months or more experience as a Medical Assistant preferred.
• Ability to administer medications & injections within scope of position within 90 days of hire.
• Knowledge of medical terminology.
• Excellent organizational skills.
• Excellent phone listening skills.
• Ability to multi-task in a fast-paced environment and manage competing priorities.
• Excellent customer service skills.
• Excellent verbal and written communication skills.
• Excellent interpersonal & problem solving skills.
• Ability to work in a team environment.
• Excellent computer and keyboarding skills, including familiarity with Windows.
• Ability to engage others, listen and adapt response to meet others’ needs.
• Ability to align own actions with those of other team members committed to common goals.
• Ability to manage competing priorities.
• Ability to perform job duties in a professional manner at all times.
• Ability to understand, recall, and communicate, factual information.
• Ability to understand, recall, and apply oral and/or written instructions or other information.
• Ability to organize thoughts and ideas into understandable terminology.
• Ability to apply common sense in performing job.

Skills

• Direct patient care
• Patient call backs
• Medication refill requests
• Diagnostic testing
• Supply inventory management
• Medical equipment cleaning and maintenance
• Compliance and confidentiality
• EPIC EMR
• ARC refill protocol
• HIPAA
• OSHA
• Customer service
• Communication
• Problem solving
• Teamwork
• Computer proficiency
• Windows
• Medication administration
• Injection administration
• Medical terminology
• Organizational skills
• Phone listening skills
• Multi-tasking
• Interpersonal skills
• Active listening
• Adaptability
• Alignment with team goals
• Professionalism
• Recall and communication of information
• Application of instructions
• Organization of thoughts
• Common sense application

Location

• Seton Northwest until 10/1/26

Work Type

• Full-time
• Monday - Friday, 8AM - 5PM

Experience Level

• Entry-level
• Six (6) months or more experience as a Medical Assistant preferred

Education Level

• High school diploma or equivalent
• Graduate of a medical assistant program

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Accounts
• PTO
• 401(k)
• EAP
• Life Insurance
• Long Term Disability
• Tuition Reimbursement
• Child Care Assistance
• Health & Fitness
• Sick Child Care Assistance
• Development

About the Company

• Austin Regional Clinic has been voted a top Central Texas employer by our employees for over 15 years!
• We are one of central Texas’ largest professional medical groups with 35+ locations and we are continuing to grow.