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About the Role

The General Manager is responsible for the overall management, promotion, and operation of the facility, including booking, finance, marketing, staffing, and production maintenance. This role provides leadership and direction to subordinate operating departments, manages staff, coordinates plans, and acts as a liaison with corporate staff, industry associates, governing agencies, communication media, and the public.

Responsibilities

Recruit, hire, train, supervise, compensate, and evaluate management, administrative, and supervisory staff.
Determine organizational structure and personnel staffing requirements.
Develop and maintain employee job descriptions, duties, responsibilities, and performance standards.
Plan, organize, coordinate, and direct all facility activities and personnel.
Maintain and operate the facilities.
Evaluate existing policies and procedures and recommend improvements for efficiency and safety.
Oversee the development of the annual operating calendar, activities schedule, and operational hours.
Develop projections for attendance and revenue.
Prepare, implement, and monitor a detailed program budget.
Supervise cost accounting for assigned events.
Prepare and maintain required reports and records for the city and/or management firm.
Control day-to-day operations, ensuring coordination of plans, programs, and events.
Conduct post-event operational and financial review and analysis.
Ensure all production/operations comply with applicable local, state, and federal regulations.
Organize operational meetings with accounting and staff for training.
Handle customer service inquiries via phone, email, and website posts.
Investigate and resolve customer issues within a 24-hour turnaround time.

Requirements

BA/BS Degree (4-year) in a related field.
10+ years of related work experience.
Experience and knowledge in overseeing a physical venue.
Experience with management, leadership, and conflict resolution.
Proven track record of developing and managing budgets.
Computer savvy and proficient in Microsoft Office (Word, Excel, and Outlook).
Self-motivated with the ability to work in a fast-paced environment.
Excellent written, listening, and verbal communication skills.
Creative, detail-oriented person with an outgoing personality.
Knowledge of the music industry preferred.

Skills

Management
Leadership
Conflict Resolution
Budget Management
Microsoft Office Suite
Communication (Written, Verbal, Listening)
Customer Service
Problem Solving

Location

Global

Work Type

Full-time

Experience Level

10+ years

Education Level

Bachelor's Degree

Salary/Compensations

$78,624.51 - $90,000.00

Benefits

Medical insurance
Dental insurance
Vision insurance
Paid holidays
Vacation time
Sick time
Company-paid basic life insurance
Voluntary life insurance
Parental leave
401k Plan with employer match
Flexible spending account options
Health savings account options
Wellness offerings

About the Company

AEG has over 20 years of experience transforming sports and live entertainment.
AEG hosts over 160 million guests annually, promotes over 10,000 shows, and presents over 22,000 events worldwide.
AEG is committed to innovation, artistry, and community.
AEG utilizes its 300+ venues, sports franchises, music brands, entertainment districts, ticketing platform, and sponsorship activations to create memorable experiences.
AEG strives to build a diverse and inclusive company that reflects its audiences.
AEG supports the communities in which it operates and minimizes environmental impact through sustainable practices.

Equal Opportunity

AEG is an equal opportunity employer and does not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.