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About the Role

As a Forward Deployed Infrastructure Engineer, you will own the end-to-end lifecycle of customer deployments, helping define how Sierra’s AI platform is deployed and operated across enterprise environments. You'll work directly with enterprise customers to architect, deploy, upgrade, and manage Sierra's AI platform infrastructure, ensuring every deployment meets their security, compliance, and operational requirements. You will establish the standards, tooling, and processes that make deployments scalable and repeatable, and partner cross-functionally with Engineering, Product, Sales, and Customer Success. This role will define how Sierra scales some of its most complex customer engagements.

Responsibilities

Own deployment architecture conversations and execution, designing and implementing deployment strategies across customer environments, including VPC configuration, permissioning, networking, and infrastructure provisioning.
Manage the full infrastructure lifecycle for critical customers: initial deployment, ongoing upgrades, scaling, and incident support.
Develop and maintain deployment runbooks, upgrade procedures, and automation tooling for repeatable and reliable operations.
Partner with engineering teams to ensure Sierra's platform is deployable and operable across diverse customer requirements.
Work with customers' platform engineering, security, and DevOps teams to navigate their infrastructure constraints and compliance requirements.
Collaborate with Sales and Customer Success to scope infrastructure requirements during pre-sales and onboarding, translating customer needs into concrete deployment plans.

Requirements

4+ years of experience in infrastructure, DevOps, platform engineering, or solutions architecture roles, with significant time spent on customer-facing deployment work.
Deep experience with AWS services, Terraform, container orchestration, and cloud networking (VPCs, IAM, DNS, load balancing).
Track record of managing deployments in customer-owned cloud environments, including navigating security reviews, compliance requirements, and change management processes.
Ability to navigate ambiguity with enterprise stakeholders and turn infrastructure conversations into actionable deployment plans.
Strong operational instincts: consider upgrades, rollbacks, monitoring, and failure modes from the start.
Comfortable working in a fast-moving environment and collaborating across engineering, product, and go-to-market teams.
Degree in Computer Science or a related field, or equivalent professional experience.

Skills

AWS services
Terraform
Container orchestration
Cloud networking (VPCs, IAM, DNS, load balancing)
Go services
GraphQL APIs
LLM infrastructure
Observability
Incident management
CI/CD pipeline design
Deployment automation
Infrastructure self-service tooling

Location

San Francisco
Atlanta
New York
London
Paris
Madrid
Munich
Singapore
Tokyo
Sydney

Work Type

In-person
Full-time

Experience Level

4+ years

Education Level

Degree in Computer Science or related field, or equivalent professional experience

Benefits

Flexible (unlimited) paid time off
Medical, dental, and vision benefits for you and your family
Life insurance and disability benefits
Retirement plan dependent on country of employment
Parental leave
Fertility and family building benefits through Carrot
Lunch, snacks, and coffee
Discretionary benefit stipend
Free alphorn lessons
Equity plans

About the Company

Sierra is creating a platform to help businesses build better, more human customer experiences with AI.
We are guided by a set of values: Trust, Customer Obsession, Craftsmanship, Intensity, and Family.
Our co-founders are Bret Taylor and Clay Bavor, with extensive backgrounds in technology leadership roles at companies like Salesforce, Facebook, Google, and OpenAI.

Equal Opportunity

We encourage you to apply even if your experience doesn't precisely match the job description.
We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.