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About the Role
Manage a portfolio of properties in alignment with company standards, collaborating with the Property Management Team Manager to achieve business objectives and deliver exceptional service that fosters long-term landlord retention.
Responsibilities
- Provide excellent service to drive growth and retention of landlords and the lettings portfolio.
- Perform Property Manager duties to the highest standard, leading by example with a proactive attitude.
- Offer second opinions based on experience.
- Coach new team members and guide them through their learning plans and apprenticeships.
- Assist the Team Manager in identifying potential new contractors.
- Promote the refurbishment team to enhance portfolio quality.
- Stay updated with relevant legislation.
- Motivate the team to achieve the business plan.
- Ensure the team adheres to best practices.
Requirements
- Previous property management experience is essential.
- Ability to deliver excellent customer service.
- Strong attention to detail.
- Persistent and tenacious.
- Team player.
- Natural ability to troubleshoot with a keen desire to succeed.
- Ability to cope well under pressure.
Skills
- Strong negotiation skills
- Excellent communication skills
Location
- West London
Work Type
- Full-time
Experience Level
- Subject to portfolio experience
Benefits
- Fast-track growth opportunities within the property industry.
- Clear development pathways.
- Comprehensive training, including support for apprenticeships and industry qualifications.
- Generous holiday allowance starting at 25 days annually, plus a birthday day off.
- Wellbeing programs.
- Team social events.
- Pension contribution.
- Beauty and fitness discounts.
- Season ticket loan.
- Cycle-to-work scheme.
- Enhanced maternity/paternity leave.
- Paid day off to volunteer at a charity of your choice.