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About the Role

This Operations and Improvement consultancy role focuses on building improvement capability and operations excellence, primarily within the Financial Services Sector, specifically Banking and Wealth and Asset Management clients. The role involves operational effectiveness and efficiency through Lean and Six Sigma techniques, process optimisation, service design, change and implementation management, and training development and delivery.

Responsibilities

Deliver operational improvement across front, middle, and back office service areas.
Lead assignment workstreams, assignments, and teams.
Work and deliver similar projects within the Financial Services sector.
Realize business benefits and outcomes.
Deploy advanced techniques such as digital technologies, cost improvement, and change management.
Demonstrate leadership skills in large and diverse project teams.
Work across multiple levels of an organisation, influencing senior stakeholders and navigating challenging discussions.
Deliver creative and innovative solutions.
Develop new business.
Work independently, developing excellent relationships with stakeholders internally and externally.
Deliver the highest customer service and business standards.
Facilitate workshops, provide compelling, evidence-based insights, and help manage complex and senior stakeholders.
Partner with clients to provide a service that delivers real and long-lasting value.
Be hands-on, working with clients to bring energy, direction, and expertise to solve operational and supply chain challenges.

Requirements

Financial Services cost optimisation and operational improvement experience.
Core experience of delivering operational improvement across front, middle and back office service areas.
Proven experience of leading assignment workstreams, assignments and teams.
Core experience of working and delivering similar projects ideally within the Financial Services sector.
A track record of realising business benefits and outcomes.
Experience deploying advanced techniques such as digital technologies, cost improvement, and change management.
The ability to demonstrate leadership skills in large and diverse project teams.
Confidence to work across multiple levels of an organisation, with the ability to influence senior stakeholders and navigate challenging discussions.
An aptitude for delivering creative as well as innovative solutions.
An interest in developing new business.
Ability to work independently, developing excellent relationships with stakeholders internally and externally.
Ability to deliver the highest customer service and business standards.
Excellent interpersonal and team working skills.
A natural integrator, comfortable navigating across system finance, service design, governance, capacity and workforce modelling and operational excellence.
A drive for personal and professional progression.
Prior consulting experience with a large consultancy firm or internal consultancy function would be highly desirable.
Lean Green or Black Belt certified desirable.
Must meet residency requirements for UK security clearance (British citizen or resident in the UK for the past 5 years).

Skills

Lean and Six Sigma techniques
Process optimisation
Service design
Change and implementation management
Training development and delivery
Digital technologies
Cost improvement
Interpersonal skills
Team working skills
System finance
Service design
Governance
Capacity modelling
Workforce modelling
Operational excellence

Location

London Victoria office
UK

Work Type

Hybrid working
On client site

Experience Level

Consultant
Senior Consultant

Education Level

Lean Green or Black Belt certified desirable

Benefits

Health and lifestyle perks accompanying private healthcare
25 days annual leave (plus a bonus half day on Christmas Eve)
Opportunity to buy 5 additional days annual leave
Generous company pension scheme
Opportunity to get involved with community and charity-based initiatives
Annual performance-based bonus
PA share ownership
Tax efficient benefits (cycle to work, give as you earn)
Personal and career development support
Opportunities, support, training, and coaching

About the Company

We believe in the power of ingenuity to build a positive human future.
Our teams of interdisciplinary experts combine innovative thinking and breakthrough technologies to progress further, faster.
Our clients adapt and transform, and together we achieve enduring results.
We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists.
We have deep expertise in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport.
Our teams operate globally from offices across the UK, Ireland, US, Nordics, and Netherlands.
PA. Bringing Ingenuity to Life.
Our purpose guides how we work with our clients and our teams, and support our communities, to deliver insight and impact, solving the world’s most complex challenges.
We're focused on building a workplace that values human difference and diverse mindsets, and a culture of inclusion and equality that unlocks the potential in our people so everyone can be their best self.

Equal Opportunity

We are committed to advancing equality.
We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief, veteran status, or any other range of human difference brought about by identity and experience.
We welcome applications from underrepresented groups.
Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us on [email protected]